Slide 10 of 250

While the sequence above appears clear, some things will be happening concurrently.

Important terms / concepts to understand:
• Containment
• Escape Point
• Escape Path
• Interim Corrective Action
• Root Cause
• Permanent Corrective Action
• Prevent Recurrence

Symptom

Appears

Internal

and/or

External

First

Assessment

Internal

Individual

Second

Assessment

Internal Group

Third Assessment

Internal Group

with

Internal / External

Customer Involvement

This process can stop or loop back upon its self at any point in the process.

Typical Investigation Time Line

Investigation

Establish Team

Problem Solving Efforts

Initiate

Containment Actions

Verify Permanent

Corrective Actions

Withdraw

Containment Actions

Implement Permanent

Corrective Actions

D0

D2

D3

D1

D4

D5

D6

D7

The Juran Trilogy	The Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

All Y'All Come Back Now, Y' Hear?

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