Slide 14 of 250
A systematic process which describes, analyzes and identifies Root Causes of a problem. It is used to solve ‘past’ actions that are now causing unwanted effects. Generally it takes more time, energy and resources to correct a problem than to prevent it. This tool is used in D2 and D4 for describing a problem and finding its Root Cause.
A process used to select the best of various options. It addresses ‘present’ situations where the correct decision needs to be made the first time in order to implement appropriate actions. The tool is used at steps D3 and D5 for determining which interim and permanent corrective actions to implement.
A process which ‘looks into the future’ to anticipate what might go wrong with a plan. The process requires team members to develop plans to prevent problems from happening or causing serious damage if they do happen. Generally, Planning and Problem Prevention provides the most cost effective way of avoiding problems. This tool is used in D6 and D7 for implementing permanent corrective actions and preventing recurrence.
A process which breaks down complex issues into manageable concerns, prioritizes them and assigns the proper process tools. Like Decision Making, it deals with ‘present’ situations and helps to step back from a long list of ‘To Do’ activities and assess the situation from a broader perspective. Most often used at D0 and D1 by management to help assemble a team, define its goals and objectives.
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