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Slide 52 of 250
Symptom
Appears
Internal
and/or
External
First
Assessment
Internal
Individual
Second
Assessment
Internal Group
Third Assessment
Internal Group
with
Internal / External
Customer Involvement
There are typically several assessment points in a company’s evaluation of a symptom.
Each assessment is a decision point - first by one or more individuals, then by ‘official’ groups.
At each point, ‘reason’ is used to decide whether a ‘full’ 8-D is necessary.
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