Slide 121 of 241

Historical Warranty and Quality Information

• “Things gone Wrong” reports

• Warranty reports

• Capability indicators

• Supplier plant internal quality reports

• Problem resolution reports

• Customer plant returns and rejections

• Field return product analysis

Tell us about any troubles you have had with the vehicle. Mark a X in each box next to any item you have had trouble with.

Exterior Paint

Things Gone Wrong

Steering & Handling

	The Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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