One very important thing to remember here is to keep the size of the ‘gang’ as small as possible. During audits at some companies, ‘gangs’ tend to develop. You have at least 3 people to begin with, but then someone will drift over and sorta stand there - just to listen in, of course. Then another, and then - well, you get the idea. Next thing you know you have a ‘gang’.
Then the questions start. Someone asks something like “Would it be OK if I keep mine in a file drawer…?” The question is from one of the ‘listeners’ who just ‘dropped by to listen’. Next thing you know there’s a near riot. People talking to each other, etc.
The situation is often tense enough without disruptions and a ‘gang’. Let the auditor do his/her job. Keep the group small and keep on the agenda.
The Audit Team
When you are visited by an auditor, he/she will NOT be alone. At the very minimum, there will be:
A Company Escort - This will be someone from within Motorola GDL who knows the area and the specification well. The escort will try to provide structure to the audit and will try to help out when he/she can.
The Area Supervisor - The area supervisor or other person directly responsible for the area will be present.
Remember - YOU ARE NOT ALONE!
ISO 19011 - Quality and Environmental Management Systems Auditing Forum Discussions