During ‘prep’ sessions I really like to give these as minimum pointers. Each topic above I have a story for, but I’d really have a long essay one some of them.
One I will include is that sometimes an auditor will ask a question, get an answer, and then just stare at the person. Within 10 to 30 seconds that person will start talking again - about something. About anything. This is because they see the auditor looking at them and since the auditor is not saying anything the auditor must be waiting for more ‘information’. It’s a very old auditor ‘trick’. If they need more ‘clarification’ wait for them to ask for it. Watch out, or you’ll find the auditee rambling on forever.
Things to Do
Be patient. Wait for the auditor to ask a question.
Listen closely before answering any question(s). If you are not sure you understand the question, ask the auditor to repeat it. If you still do not understand the question, tell the auditor you do not understand it. The auditor will try to better explain him/herself. Never answer a question you do not understand!
Never say “Sometimes I....”. When you do something differently because of different circumstances, explain exactly! “When ------ happens, I...., and when +++++ happens, I ....”. Be specific.
Always tell the Truth. Don’t ever try to hide something. You may think you are helping someone - you are not. One lie can destroy confidence. Just like in a marriage, if one spouse lies to the other and the other finds out, the relationship may be in real danger. One lie could ruin the entire audit.
ISO 19011 - Quality and Environmental Management Systems Auditing Forum Discussions