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Old 4th January 2011, 10:02 PM
StMichael

 
 
Total Posts: 32
Re: What if the Customers Insist on Service that Breaks the Established Procedures?

Quote:
In Reply to Parent Post by Jennifer Kirley View Post

However, when it comes down to managing behavior (and some customers can "learn" there's no consequence to their behavior and keep it up) a fee might help. But it should be undertaken carefully, in case they have choices of who to buy from.
I must be the envy of many in the service industry, as I have a "captive" customer. The school does not really have a choice, since the Board prefers to let the money move from the left pocket to the right pocket, instead of flowing out to another service provider.

Anyone can tell me where I can look for to get a signature function? I have it in other forums, but not this one!

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