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View Full Version : ISO 9001 - Quality Management Systems Standard


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  1. Does ISO 9001 require an HR (Human Resources) Manual?
  2. Where is Warranty covered in ISO 9001:2000?
  3. Is there a proper protocol to follow for Self Certification?
  4. Questions on Quality Control and an ISO 9001 Quality System
  5. Differences between Non-conforming Material vs. Nonconforming Product
  6. Costs of not understanding customer requirements
  7. Please give me feedback on these Objectives
  8. Is final inspection necessary?
  9. Salaried Employee Training requirements in ISO9001 para 6.2.2
  10. Welding - Is welding always a special process per ISO9001:2000 Clause 7.5.2
  11. QMS Scope length limited to 10 to 15 words maximum - How is that possible?
  12. Must accounting software generated forms be numbered?
  13. Draft changes from "measurements" to "indicators"? 8.2.1 Customer Satisfaction
  14. Aftermarket Department - Should I add into the Management Procedure?
  15. Validation of Processes - Plastic injection moulding - ISO 9001 Clause 7.5.2
  16. Company Acquisition - What do we need to update with our registrar?
  17. Different Quality Standards - UK & China - Are China standards higher?
  18. Implementing ISO 9001 in a school (Education)
  19. ISO 9001:2000 Implementation Roadmap Needed
  20. Process Based Organization Chart that lists processes instead of departments?
  21. The Red Plague - Improper copper wire coating process causes oxidation
  22. QMS (Quality Management System) for a business support organisation
  23. Can you exclude ISO 9001 Clause 7.3 completely from QMS?
  24. ISO 9001 and ISO 9004 Differences
  25. Completed Non-conformity report examples needed!
  26. Looking for alternatives to ISO 9001 accreditation
  27. Should copies of the ISO 9001 registration certificate be controlled
  28. Continuous Improvement - A list of the improvements to show the auditor?
  29. Can everyone in the company be responsible for quality?
  30. Guidelines on how to implement ISO 9001 in Financial Institutions
  31. Quality Plan template for Engineering, Procurement and Construction Business
  32. Does ISO 9001 have anything to do with safety at working place?
  33. Explanation of Sequence and Interaction of Processes
  34. Registrar Nightmare... Document Review and Other Auditor Issues
  35. Training on Document Revisions - ISO 9001 Clause 6.2.2
  36. Exclusion of 7.2 Customer Related Process
  37. Can a Business Partnership be ISO 9001 registered?
  38. 7.5.3 prod id and traceability master list of records
  39. Does ISO/TS16949 registration include ISO 9001 registration?
  40. Misuse of the ISO name!
  41. How is 7.5.5 Preservation of Product applicable to Health Care Services?
  42. Personal advice needed on ISO 9001 Quality System and Management
  43. Keeping the Passion of ISO9001:2000 System - How to promote your QMS
  44. Vendor (Supplier) Evaluation of Service Providers
  45. Service and maintenance company - I have an unusual exclusion to talk about in 7.4
  46. Process approach - Auditor issued OFI (opportunity for improvement) on clause 8.2.2
  47. Linkage of Internal Audit Observations to Business Risk
  48. 3 year renewal audit this September, and I am worried already
  49. ISO 9001 certification (registration) requirements - No commercial product or service
  50. Is a Records List Required for ISO9001?
  51. Productivity Objective - Production / Downtime Tracking Program
  52. Job Descriptions - Records needed as evidence of the training?
  53. Nonconformities against General clauses in ISO 9001:2000
  54. Yearly minimum budget for training provided to employees?
  55. Accredited Quality Management Representative
  56. How does ISO9001 fit into a Recruitment Consultancy environment
  57. Organizational Chart Compliance - Is this organizational chart well designed?
  58. ISO 9001:2000 Questionnaire Survey - Working on Masters degree
  59. Interpreting the Process Gap - Open Non-Conformances & ISO Clause
  60. ISO 9001 Frequently Asked Questions (FAQ's) Cut and Pasted from the ISO Site
  61. Question on ISO 9001:2000 for a Printing Press Implementation
  62. Product Status Identification after receiving inspection?
  63. How much actual documentation is required on Shop Traveler and Documentation
  64. Engineering Department Documentation Requirements - ISO 9001 Clause 7.3
  65. Teaching Sales to Market the fact that we are ISO 9001 Registered
  66. Outsourcing of Services - Recruitment company outsources payroll
  67. Absence Of Any Form Of Customer Property
  68. Part Identification question - Supplier's identification on the box
  69. Top Management Quality Objectives Missing - ISO 9001:2000 5.4.1
  70. Documents of external origin not identified? ISO9001 Clause ISO 9001:2000 5.4.1
  71. Can both the Client and the Candidate be the Customer in a Recruitment scenario
  72. Written process that is ineffective as evidenced by multiple interpretations
  73. What is a Product CV in a Quality Agreement?
  74. What are ISO Certification Code(s)? IAF Accreditation Scope Categories
  75. ISO 9001: 2000 Lead Auditor Training?
  76. 7.4.2 Purchasing information - Computer monitors ordered on the internet
  77. Who can confirm the 21 mandatory records (clauses) as required by ISO 9001
  78. Should I use "Client" or "Customer" in my documents?
  79. MR (Management Representative) Competence Mapping
  80. Please help me come up with a Quality Policy
  81. Top management's help with your QMS.
  82. Defect Control Record - How to track nonconforming product
  83. Explain to me the differences between ISO9000 and TQM
  84. Is Top Management Approval Process under Management Commitment
  85. Obtaining information from Customers for Monitoring Customer Satisfaction
  86. Confused about measurement of software - Section 7.6 of ISO 9001
  87. ISO 9001:2000 clause 6.2.2 e) - records of education
  88. Looking for a copy of the ISO standard
  89. Are Nonconformance Reports Required?
  90. When is a QMS not a "Quality" Management System?
  91. Workflow showing Sequence and Interaction of Processes in a Recruitment Scenario
  92. Trying to develop ISO 9001 training for a newly certified company
  93. Looking for an ISO 9001:2000 Internal Audit Checklist - UOP (Information Technology)
  94. 4.2.1 d)...still has Merit? Merit and value of low level "work instructions"
  95. Quality Objectives - Why not aim for perfection all of the time?
  96. ISO Internal Auditor Course, Supplementary Material Needed
  97. How to comply with 7.2.1 - Customer Related Process
  98. Customer Related Process Questions
  99. ISO 9001 Audit Concern about Written Job Scope & Responsibility for Employee?
  100. Training Strategy for Primary ISO 9001 Implementation
  101. Level II Procedure for 7.5.1 Control of Production & Service clarification
  102. What does 8.5.2 & 8.5.3 "reviewing ... action taken" mean?
  103. Process Measure for Product Development
  104. Gap Analysis QS 9001:2000 to TS 16949
  105. Corrective action following a wrong answer of the auditee
  106. Who is the owner of the organizational chart?
  107. Supplier Assessment by their Customer Claims
  108. Relative Humidity + ISO 9001:2000 Audit of Maintenance Department
  109. Work Station Setup - How can we put the 5S rule into play?
  110. Iso9001:2000 certification achieved
  111. 20 years of ISO 9000
  112. KPI's of the Recruitment Service Industry QMS
  113. Is this one of the worst policy statements you have seen?
  114. Order Review Records
  115. Looking for Examples of Quality Policy
  116. Purchase Order and its relationship with customer property
  117. Please review this Policy Statement and provide feedback
  118. Same format for WI (Work Instruction) and Procedures?
  119. Corporate Functions - CB (Certification Body) Audits?
  120. Verification Of Purchased Product In A Recruitment Environment
  121. What should be covered in weekly Staff Meetings?
  122. ISO 9001 Certification from US Defense Supply Center with no expiry date
  123. Can The Internal Auditor Also Be The Management Representative?
  124. Sales targets (KPI's) and their inclusion in the QMS
  125. Can I use the word 'Template' instead of 'Record'?
  126. How can I make the QMS (Quality Management System) interesting to employees?
  127. How many Quality Manuals does your company have?
  128. Internal Auditor Evaluation form
  129. New to the Quality team - ISO9001 Audit Scope
  130. ISO 9001:2000 transition - Document and Process Discussion
  131. Overhaul QMS or start over? How do you decide?
  132. Outsourcing Sales & Service of Products of an ISO 9001 Certified Company
  133. Please review my ISO 9001 Quality Manual and Registrar comments
  134. Proper term for 'Easy Identification'?
  135. Documentation when "ISSUER" and "Approved By" leave the company
  136. Raising a Nonconformance for Lack of Competency of Contractor
  137. Franchises and IS0 9001
  138. Where should job descriptions be housed (located)?
  139. ERP/MRP system as part of the QMS (Quality Management System)
  140. Preparing Quality Management System Reviews for the Executive Management Group
  141. Can policy be procedures?
  142. Quality Objectives Examples
  143. Companies stating ISO Compliant without ISO Certification
  144. How are Policies Classified, Implemented and Maintained?
  145. 1 QMS and ISO 9001 registration certificate covering 2 plants
  146. Mexico Plant - Remote Location or Supplier?
  147. Document Titles - ISO Requirements?
  148. Risk + Disaster Assessment, Fire Alarm, etc. - Records Management Business
  149. Supplier List - Do you use a 'key' supplier list or do you list every supplier?
  150. Who can Identify and Initiate a Request for a Non-Conformance Report?
  151. How to Assure Quality for Machine Shop Center?
  152. Generic list of ISO9001 processes for an organisation (manufacturing set up)
  153. Quality Plan for Working in a Construction Environment
  154. Will this satisfy 8.2.1 Customer Satisfaction?
  155. Are we going through the right steps while implementing ISO 9001:2000
  156. ISO/TC 176 Interpretation reference RFI-011
  157. Should software be controlled in the same manner as documents?
  158. Periodic / Maintenance Audits Schedule
  159. Ever come across an ISO 9001 certificate with more than 3 years validity period?
  160. Management Representative cum sole auditor - is it an NC?
  161. Process Approach Training Material
  162. Lessons Learned so far from my current ISO9001 adventure
  163. ISO 9001 3D CAD Data File Naming Conventions
  164. Training Requirement - Required sign-off after being retrained
  165. Are Medical Policies referenced in the Quality Manual?
  166. ISO 9001 - Is there a need to document all of the processes or just parts of it?
  167. Excluded Records for Excluded ISO 9001 Clause
  168. ISO 9001 Clauses which should be known by every one in the organization?
  169. Packing Slips - Apply Form Number?
  170. Changing material without a granted change request, ISO 9001
  171. Drawings and previous revisions, control
  172. ISO 9001:2000 Guidelines for the Construction Industry
  173. ISO 9001:2008 - What’s new and what will stay the same?
  174. Overseas Shipping Regulatory Requirements
  175. Is it mandatory to include review in the quality policy?
  176. Measurable Quality Objectives of the Corporate Communication Department
  177. Is it an ISO Requirement for QA Manager to have Lead Auditor certificate
  178. Preservation of Product in Administrative Services
  179. Quality System Implementation Starting from the Beginning
  180. Updates / Amendments to the ISO 9000:2000 Standard
  181. Improving our ISO 9004 score with respect to Natural Resources
  182. Opinion: Online Lead Auditor Training?
  183. What is an Outsourced Process?
  184. Improvement Initiatives - what kind of meetings or activities are relevant?
  185. Does ISO 9001 requires the Control of All Records generated?
  186. How to get corporate buy-in when you don't care anymore?
  187. Control Plans vs. Detailed Routings
  188. Part to Material Traceability - Parts for Production Runs
  189. What useful Process Performance Metrics can you recommend?
  190. What are the common questions during surveillance audit for top management?
  191. Is Identification and Traceability a procedure or more of a guideline?
  192. Can we pick and choose areas of operation to claim ISO9001 Compliance?
  193. ISO 9001 is 20 years old
  194. Responding to ISO9001 Audit NCR’s/Observations - “Top Management” – Clause 5.4
  195. ISO 9001 Implementation - Starting From Scratch
  196. ISO 9001 Awareness - Could you share some funny ideas, stories or cartoons?
  197. Difference between a Quality Policy and a Quality Objective
  198. Common Certification Body Audit Questions and Answers?
  199. Is it possible to only certify manufacturing when we do everything else too?
  200. Recommended ISO 9001 Implementation Training
  201. Simplified Explanation of the 8 Quality Management Systems Requirements
  202. Please Critique my Quality Manual - Media/Administration company.
  203. Whether or not this Purchasing Process get NC during Audit??
  204. Differences between Stated and Implied Customer Needs
  205. Upgrading an existing Management System into a full-fledge QMS?
  206. Please Review and Critique my Metal Fabrication Industry Quality Manual
  207. Exclusion of Product Realization clauses 7.2, 7.4 and 7.5
  208. Can our Consultant be our Internal auditor? If not can his colleague be one?
  209. Mention European Directives 97/23/EC, 99/36/EC and 93/42/EC in one of our Procedures?
  210. Customer Satisfaction - How to calculate CSI (Customer Satisfaction Index)
  211. Business Objective for Customer Satisfaction
  212. I need help finding ISO solid contamination code 18/15/13
  213. Reworking Objectives to make a Policy meet 9001:2000 requirements
  214. How to Structure My Organization to Support the Quality Management System?
  215. How has your Organization Benefited from Implementing ISO 9001?
  216. Points to be noted before Customer Round Table.
  217. Creating a Sub Company to Certify One Product Line
  218. The Biggest Obstacle of Personnel Performance Reviews?
  219. Acceptable QMS Scope Exclusions in a Multi-National Setting
  220. How to Define Scrap Metrics & Objectives - Stamped Cold Rolled Steel Fasteners
  221. Do Visual Aids Need to be Implemented? TL 9000 Gap Analysis
  222. Consultant Participation in Registration Audit
  223. The difference between Equipment and Device - ISO 9001 Clause 7.6 Clarification
  224. Standard for the Content of Actual "Certificates"?
  225. Where could one figure there is a required policy in Clause 6 (ISO9001)?
  226. Tool Checking or Calibration
  227. Objective Evidence & Verbal Purchase Orders (PO's)
  228. Request for an e-book, ISO 9001:2000
  229. Quality Management Principles Assessment Tool
  230. Classifying Documents for Different Document Levels
  231. Laboratory Testing as a "Special Process" - element 7.5.2
  232. Advice for Exclusions for Construction Company needed
  233. Enterprise Management vs. Quality Management as Processes - Differences?
  234. Meeting Validation of Process Requirement - Stainless steel pipe & tube manufacturer
  235. Customer Property - Notifying Customers
  236. ISO9001:2000 Achieved! Recommended for Registration!
  237. Culture Shock and Things Need to Change - Implementing ISO 9001
  238. New Nonconformance Findings During Corrective Actions
  239. Where traceability is required, the unique identification of the product is recorded
  240. A "Clean" Bill of Health - Re-Registration Audit with No Nonconformances
  241. Interpreting ISO 9001 Clauses 4.1.a to 4.1.c - What are these Processes?
  242. How does a Business use the 4 pillars of Quality Management
  243. Perishable Tooling On Receiving Log
  244. Buy In and Understanding of ISO Implementation and Certification process
  245. The Perfect QMS: One without a Quality Manager? (your opinion wanted!)
  246. Can we Exclude the Validation of Process Clause?
  247. Visual Management System for a Complete Overview of the QMS?
  248. Surveillance Audit Complete
  249. Internal Audit Exercises/Games to Engage Auditors in Experiential Learning
  250. How and When to Update a Company Quality Policy