I have attached my newly created quality manual for ISO9000:2001. I would appreciate any input. We are comming up on our registration audit and I have already submitted this to our auditor.

Thanks,

Looks OK to me.

Looks OK to me.
Yes. I think so, too. It seems to serve its purpose. There are some very minor typos and awkward sentence structures here and there. May I suggest you ask one or two folks you know who have good spelling and grammar skills to look through it for those things which can be so irritating to notice once you've issued the final document.

I'm sorry I don't have the time to proofread it for you, but the content seemed fine on cursory reading.

As a hint, some of the grammar things I noted were verbs not agreeing in number with the subject of the action (single verbs for plural actors and vice versa.) It might be helpful for readability to use more active verbs than passive verbs. Don't hesitate to use the pronoun "we" once in a while instead of constantly using the stilted third party "the company" which introduces an eerie sort of distance to the narrative.

As always, these are just my opinions and I am not speaking ex cathedra.

I agree, Wes. I did the same thing, too. Just a brief read. I looked mostly at form and general content.

A couple of small things caught my attention when I quickly scanned your document.

1. The standard should be corrected to ISO 9001:2000, not ISO 9000:2001
2. There was no mention in the document if there were any exclusions.From looking at your document, there do not seem to be any exclusions. You should state that there are no exclusions.

The flowcharts look well done. In 7.5.5, there is a typo for Preservation.

Danny

I appreciate you all taking the time to help out. I will review and correct.

You all are GREAT!!!!

:applause:

I appreciate you all taking the time to help out. I will review and correct.

You all are GREAT!!!!

:applause:
Don't hesitate to come back with your next draft.

Hi Oriondad,
I haven't seen the Quality Objectives? Kindly check...
Raffy :cool:

I have attached my newly created quality manual for ISO9000:2001. I would appreciate any input. We are comming up on our registration audit and I have already submitted this to our auditor.

Thanks,

Sorry if this is a little bit late. My comments as follows.

- The manual is structured around ISO 9001.2000. No real problem with this but it doesn't lead to a lot of confidence that the system is being tailored to the company rather than the other way round.

- The manual section turns the wording of the standard around and this means there is very little to assess in this part of the documentation. In my opinion wasted space.

- No exclusions sought in the manual. In the manual it talks about process validation(Clause 7.5.2 your section 7.3.16) yet in the procedure QP 7.5.1 there is no mention of how you do it.

- Section III deals with Quality Objectives. Are these deployed to all the functions and levels? The manual section 8 deals with measuring of processes but doesn't deal with how. No propcedure documented for this. This isn't necessarily a problem but I would hope to see more information as to how the company intends to follow the process approach.

Management Review - talks about representatives from a range of group. What level are these people at?

I hope these points are of some use. They may be in the document but I didn't have a good chance to go through everything.
Generally

Hello Paul,
Browsing through the fora as an infrequent user, I recognised your name as Director of Certification Management Ltd, running Sira's certification business and a recent article in Quality World. Who the **** am I? you may be saying. Well, I was a regular auditor for Sira up to last October when I retired, and I fear that I may have caused you a problem in manning a QS-9000 audit due at Airtex Products. My purpose in this introduction is to tell you that although I no longer do many audits, I am interested in 'odd jobs' which I can do mainly from home. I am experienced in ISO14001, ISO 9001:2000, QS-9000 and TS16949:2002. I am known to Peter Blackwell, Alan Hughes & Tony Ghiara; also Nigel Wickens from his BASEC days. My contact details are: tel/fax 01733 709534, mob 07774 158753, e-mail me through my profile here. I'll also try another means to send this message in case it is censored/off topic etc.
Regards,
Graham Colbrook

I had a brief look at the manual as well. In my opinion the manual is just the standard and has no life of its own. For example it says that a certain is being done. It may be a good idea to briefly describe how it is being achieved.

As per clause 5.4.1 of ISO 9000: 2000 Quality objectives shall be measurable that is quantitative. In your procedure it seems to be qualitative. Please look into it.