Hello All,
I am new to the Quality field (just move to Quality department from manufacturing). I am looking for information on the web to read about introduction to Quality. or book I could check out to read from the library.
thanks

Hello All,
I am new to the Quality field (just move to Quality department from manufacturing). I am looking for information on the web to read about introduction to Quality. or book I could check out to read from the library.
thanks
Welcome to the Cove!:bigwave:

There are literally thousands of books on Quality. Maybe fifty of those are classic books which give a good background on the philosophy and tools of Quality.

Another 50 books are fantastic aids in special aspects of Quality (things like problem solving, statistics, inspecting, auditing, mistake proofing, etc.)

Before I would give you specific recommendations, I'd like to know a little more about your background and what you are doing in your current position. With that information, I and others here in the Cove can narrow the list to 2 or three great basic books and 2 or 3 specialty books.

Once you begin to read those books, feel free to come back to us for clarification on any of those and for references to still more books.

There are several trade magazines which are distributed free (if you answer a brief questionnaire that shows you are in the trade.) Here's a post which describes where to go Trade magazines - free subscriptions (http://elsmar.com/Forums/showthread.php?t=8544)

Above all, the best contemporary source is the Cove. Look through the index at the various Forums and then at the threads within the Forums. We've been trying to edit thread titles so they are pretty descriptive of the contents to aid search engines and people using them to cut through the clutter. You'll note I have retitled your thread to be a little more descriptive as well.

Welcome to the Cove, Augus! :bigwave:

Why don't we start with understanding what industry you are in:

Are you still in manufacturing? If so, what do you make?

Does your employer have an established QA program?

Is your employer registered to any standard, or wish to be?

Let us know some details so we can send you to the right direction. Quality has become specialized.

In the meantime, for some really basic introductory reading your library might have "Quality Is Free" by Philip Crosby.

Jennifer

Here are two of my most favorite books on Quality.

1) Dr Edwards Deming- " Out of the Crisis"- Excellent for general reading

2) J. Juran- " Quality Handbook"- Packed with very detailed information and will need multiple reading to understand some concepts.

Arvind

Hello All,
I am new to the Quality field (just move to Quality department from manufacturing). I am looking for information on the web to read about introduction to Quality. or book I could check out to read from the library.
thanks

Welcome to Quality!

Don't ignore Marcs free files on the home page...and also spend some time searching and reading these forums...it's all free and counts as "work"

I like books that pump me up and provide ideas to try....

American Samurai by William Lareau

I also like Well Made in America - Lessons from Harley Davidson by Peter Reid

My all time fave: Maverick : The Success Story Behind the World's Most Unusual Workplace by/about Ricardo Semler

I gave this book to my boss and he trashed it - it made his brain explode! Way too radical for him. He still owes me for a hardcover book!

Which bring me to my last - any early Tom Peters books - before he got way, way off the deep end: there were lots of practical ideas.

Good luck in Quality - WOW - into Quality from Manufacturing - please share your experiences and thoughts on this sea change.

One of our Quality Engineers went into Production and what a change in his World View...Quality is now his enemy.

I suggest Gemba Kaizen by masaaki Imai.

/Claes

Instead of Deming's "Out of the Crisis", Mary Walton's "The Deming Management Method" is an easier read. Of course, "Crisis" is still a (THE) classic...

For Deming, Rafael Aguayo's book, "Dr. Deming : The American Who Taught the Japanese About Quality" is an easy read.

"Guide to Quality Control" by Kaoru Ishikawa.

Kiyoshi Suzaki has two books which while geared more toward manufacturing and manufacturing supervision stress the need for quality in the process:

"New Manufacturing Challenge" and "New Shop Floor Management"

Juran's Handbook is always a good stand-by.

Best of luck,

Wayne

Thank you everyone.
I just place an order for Juran Quality handbook (cost me some saving money).
Well its been a great experiences so far, a lot of work to do. Right now trying to clean up our procedures and ISO procedure as well.

Augus

Thanks for starting this thread. I, like you, are new to quality and am
looking for information on how to get started.
I was just moved into this position from being the Senior Programmer/Analyst. :confused:

My company recovers leased assets for leasing companies and reports information about what was recovered and the condition of the assets recovered. We also re-sell some of the assets for our clients.

You see we don't actually produce a physical product. Our product is the recovery of assets and information we provide to our clients about those assets.

I think this is a great forum and appreciate all of the above replies to your thread, they will help get me pointed in the right direction.

Do the rest of you have any additional pointers or recommendations for us new quality guys??:thanx:

Thanks,
Gary

I read i) Nan's Six Sigma Mystery and
ii) Nan's Arsonist's A Six Sigma Mystery by American Society of Quality, @ 2004/ 2004

These are independent read. and not technical. So readability is excellent.

The book is in Hospital setting, and one does not feel being out of place. There is a software guy, that will make it interesting for s/w professional also.
So try getting a hook at that book and enjoy.
I was asked to write a review for Indian Press, which was published for 1st book in Oct 05.
I could put a different review at Amazon.com,
https://www.amazon.co.uk/exec/obidos/flex-sign-in-done/202-3937536-0795001and review of 2nd book is at thareja.com (a site not yet through, may be you can find somethinginteresting!)

Augus

Do the rest of you have any additional pointers or recommendations for us new quality guys??:thanx:

Thanks,
Gary

Pick up a book on process mapping. "Mapping Work Processes", by Dianne Galloway isn't bad for starters.

Wayne

I would hightly recommend Walter Shewhart's classic,

"Economic Control of Quality of Manufactured Product".

Also, anything by Dr. Donald Wheeler of SPC, Inc. His writing is clear, concise and just plain good.:D

Welcome to The Cove, Gary! :bigwave:

For starters in QA I find The Memory Jogger a good source for simplified explanations of tools and techniques. Mine is getting pretty worn...

This pocket-sized book has a companion: Performance Management, which I also recommend for services.

I find these little dip-your-toe-in-the-water books helpful for deeper study via such tomes as Juran's Quality Handbook, which is often regarded as the default reference.

I hope this helps!

Welcome to the Cove, Gary :bigwave: Do the rest of you have any additional pointers or recommendations for us new quality guys??
Nothing new (as far as books are concerned) comes to mind right away, but the previous suggestions in this thread are still very valid. As for the fact that you don't produce a physical product, we have been discussing that situation several times. You may find some useful information in this forum: Service Industry Specific Topics (http://elsmar.com/Forums/forumdisplay.php?f=113).

There are also other threads all over the Cove on the same or similar subjects.


/Claes

Paton Press seems to advertise many levels of Quality-related books. I personally have never bought one from them. I wonder if anyone here has bought from them?

Yes,
There have been difficulties in procuring some of the choicest books.
Moreover in smaller places the libraries are not well equipped especially in old classics as recommended earlier here in this thread.
None of these were located by me in local libraries or book houses ( except Juran's Quality Control Handbook). Are there any e-books avaliable?

Thanks
p thareja

Paton Press seems to advertise many levels of Quality-related books. I personally have never bought one from them. I wonder if anyone here has bought from them?

This response may be a little late :o but I purchased the Process Mapping book from Paton Press and it was pretty good. I've also used a couple of Paton Press' webinars. They were okay but I was expecting them to go into more detail than they did. Good information for starting out but I would have appreciated a "for more information, look into this, this or that".

ANOTHER QUESTION THOUGH......

Is the Juran's Quality Handbook, 5th edition an update to Juran's Quality Control Handbook, 4th edition? I'm assuming this is true but the title change throws me.

Is the Juran's Quality Handbook, 5th edition an update to Juran's Quality Control Handbook, 4th edition? I'm assuming this is true but the title change throws me.

The 5th edition is indeed the latest, regardless of the title change. For some reason I've never been able to divine, the quality community at large has developed the idea that "control" is a dirty word, and that "quality control" is an obsolete concept. Perhaps the silliest implementation of this misguided belief--that changing something's name changes the thing itself--was ASQC dropping the "C." If someone has found a way to improve product quality without controlling it first, I'd like to hear about it.

Friends,

For my Fellow Covers who are not so familiar with ASQ; there is a page on their web site where you can select quality books based on industry group. The link is here (http://www.asq.org/books-and-publications.html).

You may want to select the books you're interested in and see who else has the better deals. I look at amazon.com to see if there are any used books. Sometimes you'll find them at as-new condition.

Happy search.

Stijloor.

Hello,

If you are interested in ISO 9001, I strongly recommend the Robert Peach ISO 9001:2000 Handbook. It's a new electronic version (CD Rom) that covers ISO/TS 16949, ISO 14001, ISO 13485, AS 9100.

Augus,

Perhaps read generally on Quality, see if you identify with any particular philosophy or approach. Then read up on the philosophy to find out if there are particular tools or approaches that are more common to it. Learn these tools and apply them within the context of the philosophy.

I think that there will be a point where you begin to refine your theory, keep some tools while abandoning others, while you continue to learn. As others have noted, the Cove is a great place to learn and refine your theories on Quality.

Good luck and welcome to the Cove!

Kevin

Dear All,

following your discussion about Quality and respective books, I would like to ask if anyone can advice me 1 or more good books which combines QM & Riskmanagement + regulatory affairs in medical engineering/medical devices.
As I am also quite new in this field, I would highly appreciate any valuable input to set my thinking. I came from Audio & Video QC to QM/regualtory affairs medical devices..

Thanks in advance!!

I recommend to everyone my personal faves:

:read:

Company Wide Total Quality Control
Author: Shigeru Mizuno

Management for Quality Improvement: The 7 New Quality Control Tools
Author: Shigeru Mizuno

Hoshin Kanri: Policy Deployment for Successful TQM
Author: Yoji Akao

Quality Function Deployment: Integrating Customer Requirements into Product Design
Author: Yoji Akao


The first two titles provide a great entry and understanding of quality and its true meaning. The third one will help you out to deploy quality in your company with the help of other tools.

The fourth one will help you out to better understand the QFD and will provide you some ideas or insights of how to put it into practice.

Have a very nice day! :)

Hi
i visit these freemagazines website and i saw no where the Quality magazines
would you please notify it to me
thank lot
selena

Hi
i visit these freemagazines website and i saw no where the Quality magazines
would you please notify it to me
thank lot
selena

Let me know for which standard you need materials?

Hi
i visit these freemagazines website and i saw no where the Quality magazines
would you please notify it to me
thank lot
selena

Selena,

I can provide you with a few links to free magazines and their sites.
However, I do not know if they provide access and send magazines to other countries.

It's worth a try....

http://www.qualitydigest.com/

http://www.qualitymag.com/

Stijloor.

Selena,

I can provide you with a few links to free magazines and their sites.
However, I do not know if they provide access and send magazines to other countries.

It's worth a try....

http://www.qualitydigest.com/

http://www.qualitymag.com/

Stijloor.

Do you know any links to learn AS9100 or service specific topics?
:thanks:

Let's get to the nuts and bolts - at least if you are in manufacturing quality:

SME Tool and Manufacturing Engineers Handbook, Volume 4: Quality Control & Assembly

http://www.sme.org/cgi-bin/get-item.pl?BK86PUB7&2&SME

It is the only source I have found of HOW to measure to GD&T. You can get metrology books, and you can get GD&T books, but this is the only source (and a good one, too) for how to measure that I have come across!

AIAG MSA and AIAG SPC are pretty darn good, too (unless you are doing precision machining, then I must add the CorrectSPC workbook, the best book for understand SPC for precision machining, IMHO. http://correctspc.com/) :cool:

The Quality Technician's Handbook is also a classic:
http://www.amazon.com/Quality-Technicians-Handbook-Gary-Griffith/dp/0134373286

For basic understanding of gages and metrology (good in combination with AIAG MSA)
Fundamentals of Dimensional Metrology by Connie L Dotson http://www.alibris.com/search/books/isbn/1418020621

Selena,

I can provide you with a few links to free magazines and their sites.
However, I do not know if they provide access and send magazines to other countries.

It's worth a try....

http://www.qualitydigest.com/

http://www.qualitymag.com/

Stijloor.Stijloor is correct in that postage costs and delays make oversees shipment of hard copy publications "unrewarding" for the publisher. but many magazines also offer on-line editions (even ASQ's Quality Progress is a available to members and subscribers online, but it is NOT free.)

In post #2 above, I described a website "clearing house" for free trade publications which DOES currently have one Quality-oriented magazine (the list of magazines they handle changes continually.)
Quality Assurance & Food Safety Magazine

Quality Assurance & Food Safety (QA) magazine provides unmatched coverage of issues pertinent to quality assurance professionals. QA is the only magazine providing the specific, practical information that addresses the chief concerns for industry professionals including quality assurance managers, sanitarians, laboratory technicians, R&D personnel and plant managers at major food-processing facilities throughout the United States. QA magazine is the professional's source for practical, up-to-date information on the rapidly expanding food industry.
http://www.freetrademagazinesource.com/images/star.gif Subscribe to Quality Assurance & Food Safety Magazine (javascript:__doPostBack('m_SubscribeButton',''))

I would definelty recommend

"Juran's Quality Handbook"

Its an excellent source for various fields of quality starting from basics, tools & techniques, SPC, Benchmarking, DoE & so on !

An e-book is available which can be downloaded from http://www.esnips.com

Just search for the title to download.

I would definelty recommend

"Juran's Quality Handbook"

Its an excellent source for various fields of quality starting from basics, tools & techniques, SPC, Benchmarking, DoE & so on !

An e-book is available which can be downloaded from http://www.esnips.com

Just search for the title to download.

Its good. Do you have know website to refer for the forms, templates:thanks:

Dummies series usually ok for new beginners.
Try these:

Quality Control for Dummies by Larry Webber and Michael Wallace
Lean For Dummies by Natalie J. Sayer and Bruce Williams

Here is the link: Quality Management & SIx Sigma (http://kutenk2000.freehostia.com/BQuality.html)

For a starter...Juran's Quality Handbook will be the ideal resource...

hi

ISO 9001-2000 Quality Management System Design By Jay Schlickman

is a good book for the beginners on ISO 9001

padmaja

I recommend a simple guide i created
http://www.bexcellence.org/quality-manual.html
its designed to give an overview of quality