I am a student and a document control person for a local company. My assignment for school is to draft a proposal on switchin our company over from 9002:1994 to 9000:2000. I have a draft hard copy of the new standards with some pages missing, but cannot find a complet copy anywhere on the web except for in Spanish. I also am looking for tools to aid in my proposal for the transition. Can anyone help? :confused:

Yeah....1st get complete copies of ISO 9001:2000, ISO 9000:2000 and ISO 9004:2004 and read them! We have in numerous places on this site told people where to get copies. Better yet, why not try the ISO itself?

2nd....If you're doing research then do it! We have a big yellow word on one of the bars at the top of this page called "SEARCH", use it. You can search under something like "required documentation" or "procedures" and so on.

3rd...if you're just now thinking about doing a transition, you're a couple of years behind the power curve. Most everyone else on the planet that needed to has already been there and done that.

I get a feeling that the QMS your employer is using is not for ISO registration, but as an operations manual because, as Randy said, the changeover point has come and gone for almost everyone.

Not every company chooses to register. Some say they are "compliant" and find that adequate.

Are you writing this proposal because it is a class assignment, or is there established intent to switch over--in other words, is this to be a type of selling job?

I ask this because the proposal may address both "hard and soft aspects" of a changeover to a system with a reputation for being more like Baldrige and less like a set of procedures.

To write a proposal that addresses more than the technical aspects of switchover, you can check your university's library for books on this subject, perhaps such as Perry L. Johnson's "ISO 9000: The Year 2000 and Beyond" as they go into details beyond the nuts and bolts of document cross references and changes. This particular book also gives a sample self assessment and basic quality manual.

The corporate office in California has been in the process of changing documents, procedures, and processes; however, the local office has only implemented what corporate has put out there. The local office still needs to go through its own work instructions and policies to ensure they comply with the new standards. I am not certain the phase of certification, or how far away it is, but with over 155 offices throughout the country, there is a lot of work to do before the transition is complete. I believe the audits are being conducted a few at a time according to the new standards, but the company as a whole has not made the complete transition.

My main purpose is to complete my proposal for school, but I am hoping to actually pinpoint what needs to be done to actually implement changes. I am only in the beginning phases of research.

Your corporate group should provide a copy of the standard to you. Otherwise, it can be purchased from ASQ (www.asq.org) for about $100. It comes with the guidance standards ISO 9000 and ISO 9004.

If you would like to have a copy of a gap analysis document, which is helpful to identify what is missing from your systems vs. the new standard, please private mail to me, and I will forward a copy. Please note that this document does not compare the 1994 and 2000 standards. This is done for you in the appendix of the ISO 9001 - 2000 standard.

You can learn a lot from this website with searches. If you want to go to the source, also try www.iso.ch. This is the site for the IOS, which publishes and maintains the standards. IF you also search ASQ's bookstore, you will see lots of books about ISO. There are a few that are specifically noted as providing comparisons between the two verisons of the standard. I know J. Kirley gave you a book title. Knowing her background, this would be a good book!

--QG