I need help in teaching the employees how to respond to this item (6.2.2. d) of ISO. Maybe some of you have experienced this...

How was 6.2.2 (d) audited? What was asked? / How was it phrased? Is it a 2 part question? (1. job activity relevenace/importance and 2. contribution to objectives)
Whew...and lastly, is this 6.2.2.d training that I want to do expected to be seen on the employees training record?

Thanks,
Lee

Lee,

Every time I've come across this question, it's been a touch different, but usually it's related to how their step in the process affects others in the operation (i.e., to an inspector, "what would happen if this part was nonconforming but was released and made it through to end product? what could be some impacts to the end user?"). The response - and the need to know exactly what the impacts are - will vary depending on the type of position held, and the product/service in question.

Other possible examples:

What is the potential impact of performing your function incorrectly - or of not performing your function at all?
Explain to me how your function relates to the quality policy.
What are the quality objectives for your department/role/work area?
How can you play a part in reaching the targets that are set out for you?

Hope this helps...

Wow. Not what I expected. I realize every person's answer will be different due to their different activities/functions. I thought the question would have been more "canned" to the text in the 6.2.2.d clause. Yikes!
Thank you....let's see what others have experienced! I bet it is all over the map.

Lee,

I Agree with Rachel - the response needs to be how there job (or lack of doing thir job) effects product quality or the companies quality policy/objectives. Back in the old days (9001:1994) the normal response was as you put it "canned". Just memorizing the company policy is not enough any more.

Larry

Well, do auditors audit 6.2.2 (d) in 3 questions with the 3rd one bringing it all together?
1. What is your quality policy?
2. What are your company objectives?
3. How is your job important/relevant in contributing to/achieving the objectives?

Well, do auditors audit 6.2.2 (d) in 3 questions with the 3rd one bringing it all together?
1. What is your quality policy?
2. What are your company objectives?
3. How is your job important/relevant in contributing to/achieving the objectives?Actually, I don't ask people what the QP is. I ask them what it means to them and how they contribute to making it happen (i.e: Do they understand it?). As for the objectives, I ask about the objectives directly concerning the person in question. Another good question is how not performing certain tasks would affect things.

/Claes

Actually, I don't ask people what the QP is.
Me neither. Rachel's post is exactly as I would have responded - her examples are exactly the kind of questions our registrar auditor asks as well.

And no, Lee - don't sweat it - this isn't something that has to be in a training record. I don't conduct training, per se, in how to respond to 6.2.2d - I just ask the same kinds of questions during internal audits. In addition, our shop is small enough and my responsibilities here have me running around on the floor a good part of the day, so every time I post a new letter from a customer or our performance metrics, someone stops me to ask about this or that. I take advantage of these teachable moments and take the conversation farther than their initial question. It doesn't seem like training to them - we're just having a conversation. Stealth training. :naughty: (Like that one, Jennifer?!)