Hello to everyone!
I have a issue. ISO tells us to establish and maintain a quality manual that includes the scope of the quality management system, including details of and justification for any exclusions (see1.2). This is the only time it is refered to in the standard.

I take this "scope" to mean what it is (4.1.a, processes) we control with OUR quality management system, in accordance with the ISO 9001:2000 standard.
My scope states "for manufacture and design of conveyors and conveying equipment for the automotive industry".
Although not on my interaction of QMS processes, I had someone ask how we control the installation process of our conveyors. I informed them that installation is not part of my quality management system, and is not controlled by it.

I have had several auditors express opinions on both sides of the fence, but would like to here input from others of you.

Thanks for listening

Although not on my interaction of QMS processes, I had someone ask how we control the installation process of our conveyors. I informed them that installation is not part of my quality management system, and is not controlled by it.
Hi Rooch -

Who contracts the companies that install the conveyors you make - the customer? Or is installation not on your process interaction diagram because you don't want to include it in your scope?

Hi Cari ---- Sorry I did not make that very clear, did I.
Installation is sometimes part of our contract, and sometimes not.
The plant will sometimes do the installation themselfs or subcontract it.

When we do installation, we are required to use union trades people to do the work while we supervise.

Also, we dont want installation on our scope, it was not there during our registration to QS.

Rooch,

Sounds good to me. My suggestion would be to cover it under 7.5.1 (f) the implementation of release, delivery and post-delivery activities. I would approach it as an "When requested by the customer / When required" type process.