We are the repair depot for the assemblies we manufacture. Our process is documented but I would like to fold it into the ISO numbering system as we have done with most of our other processes. Undecided as to which element is the best fit. Leading contenders are 7.5.4 (Customer Property), 8.2.1 (Customer Satisfaction), 8.3 (Nonconforming Product) and 8.5.2 (Corrective Action). What's everyone think. Thanks in advance.

Welcome to the Cove, tkevmoore! :bigwave:

We are the repair depot for the assemblies we manufacture. Our process is documented but I would like to fold it into the ISO numbering system as we have done with most of our other processes. Undecided as to which element is the best fit. Leading contenders are 7.5.4 (Customer Property), 8.2.1 (Customer Satisfaction), 8.3 (Nonconforming Product) and 8.5.2 (Corrective Action). What's everyone think. Thanks in advance.

Why does have have to link into only one? After all, you have other systems that go beyond repairing product, right?

At first, I was thinking 8.3...but the more I think about it, the more I like a direct link to 7.5.4 with supporting links to the other sub-clauses. :)

But at the end of the day, you are handling Customer Property...with the intent to keep them happy, while figuring out what has gone wrong and why and steps to take to minimize a recurrence.

Can't wait to hear wait the others have to say!

Well I wouldn't consider repairing something to be a corrective action so I would personally rule that one out, unless you come up with a corrective action to prevent the same failure reoccuring.

Are the repairs because the units were shipped faulty (I would probably include dead on arrival product in this but not early life failures) or have they broken down while being used by your customers (including early life failures)?

If it is the former I would personally choose 8.3, and be concerned about why faulty units are being shipped, if it is the latter then I would choose 8.2.1 as that is what your repair process would be aiming to achieve.

We are the repair depot for the assemblies we manufacture... Undecided as to which element is the best fit. Leading contenders are 7.5.4 (Customer Property), 8.2.1 (Customer Satisfaction), 8.3 (Nonconforming Product) and 8.5.2 (Corrective Action). What's everyone think. Thanks in advance.
yes. all.
7.5.4 if the assembly will be repaired and returned to the customer - it is their property even while at the repair depot. Some customers are really picky about this too...
8.2.1 if the assembly requires repair - for any reason - there is almost always a direct customer satisfaction impact and if the reason for the repair is not isolated, there will be future continuing affect on other customers
8.3 while the product is in your facility and until it is successfully repaired it is nonconforming material and must be controlled as such - you wouldn't want to ship non repaired material back out!
8.5.2 repair data is often used (and shoud be used) as input to corrective action programs...

If you are using the element number as the core of your procedure numbering then you might select 8.3 as the main element since you are really takign nonconforming material and repairing it...

Welcome to the Cove. :bigwave: Undecided as to which element is the best fit. I understand your hesitation, because imo all of the above and then some could apply. I find it nigh on impossible to put this process into just one slot. How about 7.2 for instance?

Let's assume for a minute that your operation is a repair shop only... I know that is not the case, but if it was, it could justify an entire QMS of its own.

/Claes

Think Claes said it all, nearly.

Surely you should or could apply every clause of ISO9001:2000 to your repairs process, it is just another process - predominantly a product realisation process but also supported by the other management, resource and analysis and improvement processes.