Hello ALL!

What do you think about Continuous Improvement of Non-Conformance Procedure? Our system is based on lots of different documents concerning non-conformances - base of claims from customer, another base of claims to supplier, another base of list of internal non-conformances, anather base of any other problems and :bonk: lot of confusion. For me the best solution is Excel format to better analysis of all data in all files but I have no idea to create simple, clear, effective and helpful file to make the quality system under control. I suppose you are very experienced I depand on you :thanx:

Aleksandra :)

:frust: Maybe you will prompt me what I should input to this process and then I will connect all information to make one base that will analysis the most important quality aspects of all areas :confused:

Aleksandra :)

What do you think about Continuous Improvement of Non-Conformance Procedure? Our system is based on lots of different documents concerning non-conformances - base of claims from customer, another base of claims to supplier, another base of list of internal non-conformances, anather base of any other problems and :bonk: lot of confusion. For me the best solution is Excel format to better analysis of all data in all files but I have no idea to create simple, clear, effective and helpful file to make the quality system under control. I suppose you are very experienced I depand on you

Personally, I don't believe that is the best place for explaining your Continual Improvement process...but I guess it all depends on your organization and how things are done there.

The reason I don't feel that is the best place is for exactly the same thing you said about your Nonconformances. Your NCs come from many places. Should, too, should your Continual Improvement. To put CI in with your NC process implies that you only improve when something negative happens.

What about Employee Suggestions, Management Review, Internal Audit recommendations, data analysis....and so on...these are all areas from which Continual Improvement should grow from.

Yes, You are in the right, but in 3 areas - customer NC, supplier NC, internal NC are data that I can not connect and use as the inputs to improvement. I collect a lot of information and I'm looking for total view on all of these areas.
;)

Yes, You are in the right, but in 3 areas - customer NC, supplier NC, internal NC are data that I can not connect and use as the inputs to improvement. I collect a lot of information and I'm looking for total view on all of these areas.
;)
What are you trying to improve? If you want to improve something, you have to know what it is that you think should be better than it is now, or you have to be somehow dissatisified with particular results. What is it that you don't like about the present system?

I think "Continuous Improvement of Non-conformance Procedure" is just not a good way to have phrased it. I think Aleksandra is asking us to help her improve her process for compiling nonconforming product data in order to determine where to direct corrective action efforts.

Am I correct, Aleksandra? Are you looking for a way to group like nonconforming product causes in order to prioritize your corrective action plans to reduce nonconforming products?

:thanks: For example: we receive the claim from customer for part A and it is assembled part that contains 3 semi-products. The problem is concerning the semi-product that is delivered by our supplier, so I send the claim to our supplier. To secure our customer from the NC I make the selection on assembling area. So I have 3 files to inscribe data that are connected with the same problem and SO to analyse the problem I have to connect all quantity rejected, all cost connected with that and find some improvement to eliminate the same situation in the future. Without total view on the situation I am not conscious of size of problem. I would like to analyse all information not only inscribe to boring sheet.

;)

I think "Continuous Improvement of Non-conformance Procedure" is just not a good way to have phrased it. I think Aleksandra is asking us to help her improve her process for compiling nonconforming product data in order to determine where to direct corrective action efforts.

Am I correct, Aleksandra? Are you looking for a way to group like nonconforming product causes in order to prioritize your corrective action plans to reduce nonconforming products?

:yes: I probably named the title not proper. My question is something like that but also refer to getting total view on the all data.

:thanks:

:thanks: For example: we receive the claim from customer for part A and it is assembled part that contains 3 semi-products. The problem is concerning the semi-product that is delivered by our supplier, so I send the claim to our supplier. To secure our customer from the NC I make the selection on assembling area. So I have 3 files to inscribe data that are connected with the same problem and SO to analyse the problem I have to connect all quantity rejected, all cost connected with that and find some improvement to eliminate the same situation in the future. Without total view on the situation I am not conscious of size of problem. I would like to analyse all information not only inscribe to boring sheet.

This process sounds more like corrective action than continual improvement, Aleksandra. I say this because when you have a problem, you determine the real root cause, develop and action plan to reduce the liklihood of it occurring again and a verification plan to validate whether the actions you took truly addressed the root cause.

I probably named the title not proper. My question is something like that but also refer to getting total view on the all data.

So you wish to do an analysis of nonconforming product? Looking for trends and patterns? In that case, yes, you've got some evidence to support projects for continual improvement, but it still does not fit in with that section on Nonconforming Product. Your analysis of data (be it nonconforming product, customer complaints, audit findings, etc). is an input to the continual improvement process.