Hi guys
i need to know what kind of objectives can be set for the first time to get Iso 9001:2000 certified, does implementing iso 9001:2000 count as an objective

thanks

You bet. It's quality-related and measurable.

Some others might be reduction in NCM, improved OTD, increasing equipment uptime, increasing supplier performance ...

I am assuming that you’re referencing 5.4.1. Since objectives will change with time keep your list small and look for core measurable objectives in support of quality policy. Here is the kicker each function must also know their particular objectives in support the organizations global objectives and these will be different.

Take on time delivery as an example. Scheduling objective may be to release orders on time, manufacturing objective may be zero defects, and shipping may have the objective that all shipments will be made within 3 hours after receiving the product from manufacturing. Each of these functional objectives are in support of the global objective on time delivery.

Each employee within the organization must know what the organization objective is and what they are measuring within their function in support of the objective.

John,
I just went through audits at two different companies and what I can say is that all critical processes that you list need some measurable(s) to determine that they are working correctly. So be sure to find a measurable for each process.
Also, I would encourage you to include the following objectives(they would probably be included under one of your processes somewhere). You will have to find measurables that are benificial to your company or client.

·Product which meets or exceed customer expectations including On-Time Delivery
·The effectiveness of Continual Improvements
·Acceptability of Supplier performance.

Mark

Normally I use this objective before registration is obtained. In next year’s objectives I state a new one called “maintain ISO 9001:2000 registration”.

:)

I think you can start out with this objective, but be sure to have milestones (dates or percentages) to meet along the way. Don't just say 'achieve ISO 9001 registration by Jan 2006'. Then you can show progression toward the goal. The auditor will ask for evidence -- and a nice bulletin board with the goals/objectives posted is always a good thing. As an auditor, I look for this because it lets me see that the company is (1) measuring stuff and (2) reporting it so everyone can see.

Just completed our preassessment with no problems. Scheduled for registration this fall. I am using ISO implementation as a CI project. The 3 Quality Objectives we are using are:

1) Monthly customer complaints
2) Monthly on time delivery
3) Monthly scrap $$

We measured for 3 months to establis a baseline and our goal for this year is to meet or exceed the baseline. These are 3 simple measurements that can be implemented and that everyone understands. Good Luck!

The ISO web site (www.iso.org) has an ISO 9001:2000 interpretations service and it includes the following applicable entry:
- - -
Request: ISO 9001:2000 Clause(s:) 5.4.1
Does Clause 5.4.1 of ISO 9001:2000 consider quality objectives defined by “YES/NO” criteria to be measurable?
- - -
Background: Several companies that we audit have established some (but not all) of their quality objectives based on “YES/NO” criteria. Example “Achieve product certification for “xxxxxxx” product by November 2002”; or “Develop a new product to meet the requirements of the “YYYYY” market by March 2003”. In order to provide a consistent and technically accurate audit, we would like to know if these are considered to be “measurable objectives”.
- - -
Interpretation: Yes

Hi guys
i need to know what kind of objectives can be set for the first time to get Iso 9001:2000 certified, does implementing iso 9001:2000 count as an objective

thanks
Thanks a lot guys, i will keep the questions coming

IMHO "attribute" objectives are perfectly acceptable as well as "Variable" objectives.

We started out with lots of "attribute" (Yes/No) Objectives, because they were easy to measure, understadable & achievable.

Variable objectives, with lots of measurements may be better for the business in the long term, but they dont half cause problems for me as I try to explain why we need to investigate the fact that our employee turnover is over 0.8%

Thanks a lot folks for the overwhelming reponses