I am just starting down the path of implementing TS16949 and are relatively new to this standard. I was wondering wether it was possible to review someones customer satisfaction procedure.

I am just starting down the path of implementing TS16949 and are relatively new to this standard. I was wondering wether it was possible to review someones customer satisfaction procedure.

Hi Richard Bastian and Welcome to the Cove!!!:bigwave:

If you scroll down to the bottom of this page you will find severl links to similar threads where you can find examples of customer satisfaction procedures.

:bigwave:

We do not have, and I'm pretty certain most other companies do not have, a procedure specific to customer satisfaction. Rather, customer satisfaction is a result of effective processes (which are made up of many procedures and work instructions).