The Fixer
24th March 1999, 09:10 PM
TL9000 was released the day before yesterday (22 March). For copies go to www.questforum.org
For those not exposed to TL9000, it's basically ISO9000 (same elements) with some reinterpretation and a few enhancements. The BIG feature of TL9000 is it's attempt to develop standard Telecommunications Industry metrics. This feature is still under intense debate and is not included in the initial release of the document.
For those not exposed to TL9000, it's basically ISO9000 (same elements) with some reinterpretation and a few enhancements. The BIG feature of TL9000 is it's attempt to develop standard Telecommunications Industry metrics. This feature is still under intense debate and is not included in the initial release of the document.
