Everyone agrees we need to communicate. What I am looking for are examples of best practices - of how everyone communicates process changes to workers out on the floor.

Typically - these associates do not leave their station. How do you tell them a procedure, work instruction, specification or process has changed?

How do you judge whether the communication was effective? Training documented?

Maggie

Everyone agrees we need to communicate. What I am looking for are examples of best practices - of how everyone communicates process changes to workers out on the floor.

Typically - these associates do not leave their station. How do you tell them a procedure, work instruction, specification or process has changed?

How do you judge whether the communication was effective? Training documented?

Maggie

Hi Maggie,

We get the operators involved in the process change, from the beginning, as it is THIER process. They are the ones that have to carry it out. If I do an audit and find that a process may be lacking in some way I recommend changes. Those changes are added to the Process, Work Instruction etc by the operators and their supervisors. When a document is upgraded with a change the supervisor discusses it at their Toolbox meeting (prestart or weekly QA meeting). It seems to work very well here and maintains the ownership of the process with the troops. I think this is a very important point.