1st time user...

Does anyone have a template or basic requirements that should be covered on a "Concession Request" Form. I'm in an industrial engineering / manufacturing environment:o

Here is a template for a concession request form. I'm sure there is much more to say on the subject of requesting concessions, however I'll leave that to others. I have only seen one concession request in the 10+ years I have been at my company.

Is a concession request the same as a deviation request? If not, what's the difference?

Is a concession request the same as a deviation request? If not, what's the difference?Yes, just different terminology.

Yes, just different terminology.

I stuck my proverbialy foot in mouth on this one last week, believing the old terminology to still be in use.......in the "old days", "concession" meant money...in other words, if you were requesting a deviation from the requirements, you had to reduce your price to get the customer to accept parts.

Since many job ads still refer to "ASQC certification" long after the name change to ASQ (American Society for Quality (with the word "Control" deleted from the name)), it is reasonable to ask in each instance exactly what someone means.

"Concession" in its original sense probably was used to denote a change in terms (delivery, quantity, price), while
"deviation" referred to product specifications (tolerances, color, surface imperfections, etc.)

We do get some requests for a concession. Either from a supplier or internally from our Buyers. A request is not necessarily linked to a non-conformance. In the case of raw material supply, it might be requested to have the material delivered before its quarantine period has lapsed and used only after confirmation of all test results.
A concession might also include the temporary use of a different raw material.
It is therefor important to have a section in your request that describes any possible (expected) deviations from the norm plus a section that specifies the start and end dates of such a concession.
We have also included a section where additional test results or process parameters may be requested before or during the concession period.

We do get some requests for a concession. Either from a supplier or internally from our Buyers. A request is not necessarily linked to a non-conformance. In the case of raw material supply, it might be requested to have the material delivered before its quarantine period has lapsed and used only after confirmation of all test results.
A concession might also include the temporary use of a different raw material.
It is therefor important to have a section in your request that describes any possible (expected) deviations from the norm plus a section that specifies the start and end dates of such a concession.
We have also included a section where additional test results or process parameters may be requested before or during the concession period.
Another important part of it is corrective action; if a concession/deviation is necessary, something went wrong somewhere. Sometimes, as in the case of a raw material substitution, there might not be any corrective action that can --or needs to be--taken, but often there is, and it should be addressed in the transaction. The specifications need to be looked at--if the concession results in useable material, do the specifications actually address the real requirements?

I don't have a copy of TS16949 - but

QS9000 4.13.2 states: "Where required by the contract, the proposed use or repair of product which does not conform to specified requirements shall be reported for concession to the customer or customer's representative. The description of nonconformity that has been accepted, and of repairs, shall be recorded to denote the actual condition."
ISO9001:2000 8.3 b states: "by authorizing its use, release or acceptance under concession by a relevant authority and, where applicable, by the cusotmer." and continues below c: "Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, shall be maintained."

Both are in the Control of Nonconforming Product sections, but I agree that you should probably ask your customer.

I don't have a copy of TS16949 - but

QS9000 4.13.2 states: "Where required by the contract, the proposed use or repair of product which does not conform to specified requirements shall be reported for concession to the customer or customer's representative. The description of nonconformity that has been accepted, and of repairs, shall be recorded to denote the actual condition."

ISO9001:2000 8.3 b states: "by authorizing its use, release or acceptance under concession by a relevant authority and, where applicable, by the cusotmer." and continues below c: "Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, shall be maintained."

Both are in the Control of Nonconforming Product sections, but I agree that you should probably ask your customer.Not should ask, but must ask your customer. You can't get a concession without first asking for it. I think that is the point of the sub clause.

Not should ask, but must ask your customer. You can't get a concession without first asking for it. I think that is the point of the sub clause.
I didn't mean he should ask for concession (or deviation) - I meant he should ask the customer for their definition if he's not sure if it is the same as the standards he is working with.

My point was that what should be included in the request is stated in both QS and ISO.

basic requirements that should be covered on a "Concession Request" Form.

I didn't mean he should ask for concession (or deviation) - I meant he should ask the customer for their definition if he's not sure if it is the same as the standards he is working with.

My point was that what should be included in the request is stated in both QS and ISO.Thanks for clarifying that.

Sure - I whipped out my post just as I was dashing off to lunch - I didn't read through to notice it could be understood both ways.:o

Sure - I whipped out my post just as I was dashing off to lunch - I didn't read through to notice it could be understood both ways.:oMurphy's Law confirmed!

Here is a template for a concession request form. I'm sure there is much more to say on the subject of requesting concessions, however I'll leave that to others. I have only seen one concession request in the 10+ years I have been at my company.

I've made a few adaptions to suit, but that was more or less what I was looking for. :thanx:

It can be a problem of translation, but I am used to say concession when I ask a customer to accept a non-conformity in an specific product or application.
I say deviation for internal aceptance criteria, according to the specifications of a product.

In my own practice, I used the term "waiver" because of my education in law. All waivers HAD to be signed off, even if it was after the fact, just to keep the paperwork trail. Waiver was the term used for anything different from the original contract (product specifications, price, packaging, delivery dates, accompanying documentation, etc.)

Sometimes, we noticed things which were impossible to accomplish when we were reviewing the contract before signing. If we asked for changes BEFORE we signed the contract, that was "negotiation," not a waiver.

Another important part of it is corrective action; if a concession/deviation is necessary, something went wrong somewhere. Sometimes, as in the case of a raw material substitution, there might not be any corrective action that can --or needs to be--taken, but often there is, and it should be addressed in the transaction. The specifications need to be looked at--if the concession results in useable material, do the specifications actually address the real requirements?
Jim is correct to this extent: If you need to change the deal after accepting the contract, it may be due to "force majeure" (forces beyond anyone's control like storms or political disturbances [war, terrorism]), but, nonetheless, good practice dictates you document the issue and attempt to get a signed [waiver, concession, deviation, etc.] to :ca: , regardless of the underlying reason for the request.