I am blending a Balanced Scorecard into a companies ISO system, hoping to cover ISO 9000 section 8 at the same time.

The Internal Climate Survey and the Customer Satisfaction Survey are relatively easy to do because the scores were out of ten. On the same scorecard i would like to add the process measurements. Obviously these will not be out of ten, they could be anything.

Anybody any suggestions how Process Measurements could be blended into a Balanced Scorecard?
Does anybody have any software ie an Excel sheet already set-up where i just have to give in the data and a scorecard comes out?

Regards



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Andy B

The Balanced Scorecard translates a company's vision and strategy into a
coherent set of performance measures. The four perspectives of the scorecard-
-financial measures, customer knowledge, internal business processes, and
learning and growth--offer a balance between short-term and long-term
objectives, between outcomes desired and performance drivers of those
outcomes, and between hard objective measures and softer, more subjective
measures.
Try: http://www.bscol.com
and http://www.balancedscorecard.org/links/links.html
There is a balanced scorecard institute (what next?)


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Hello David

Ploughed my way through the links, but didnt actually find an answer to the main question that i have at the moment, this is how are the process measurements incorporated onto a Balanced Scorecard when the actual statistics can vary so much ie from 1 to 1000.

Can anybody offer any experience in this area?

Regards

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Andy B

Just came back from a "Supplier Partnership" seminar with Chrysler.
They are revising their supplier rating system and replacing it with the balanced scorecard. Improvement objectives, to reduce PPM, will be assigned to each supllier. The supllier will then be rated on their improvement performance. Key indicators will be the same as now plus some new ones that they come up with later on.
As we all know the present rating systems from the big 3 do not work and are not fair to many suppliers. Included in the balanced scorecard Chrysler will attempt to rate suppliers on the "complexity and critically" of the item by assigning a "weighting scale" to the process.
Efective 01/01/01.

Sam,

Unfortunately (or fortunately depending on how you look at it) I am not a Chrysler supplier but very interested in what they are proposing. It sounds like they may be headed the right way. Can you share any more about the seminar?

Details are sketchy and will not know for certain until 01/01.
The plan is as follows:
1- Chrysler develops key indicators; quality,delivery,price,trchnology, etc.
2- Chrysler develops a weighting system, possibly based on commodity. As of yet undetermined.
3- Chrysler will establish a goal for improvement based on your previous rating.
Ex. your rating for 2000 is 50PPM then a goal of possibly 20% improvement for 2001 would be set.
How close you get to your goal would be your rating

Does anybody out their actually have a sample of a Balanced Scoredcard that they could send me.

Im interested to get together a few good ideas.

Regards

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Andy B

I'd like to see one as well.

Give me your email and I will send you our Balanced scorecard. The we have developed.

Alex,

Could you send me a copy also?

Thanks in advance!

ASD...

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Al Dyer
Mngt. Rep.
JAE Tech Inc.
ullysses3@excite.com

[This message has been edited by Al Dyer (edited 20 October 2000).]

Hello Alex

You can E mail me by clicking on the icon above my post, or direct to me at andybassett@compuserve.com

Any help appreciated

Regards

Andy Bassett

Alex,
Could you send me a copy also?
wkbudd@svs.net

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William P. Budd

Hello Folks,

could anybody send me that scorecard system, too. We are building one and we would love to have an example to start out with.

(stereosupplier@hotmail.com)

Thanks in advance,
Dave

Alex,
Would you please send me a copy of the score card too?
mwait@vaxxine.com
WALLACE

I've just caught up on this postings whilst looking for info on scorecards. Can I get a copy of a scorecard currently being used?

barry.james@esat.com

Thanks

I HAVE ALSO JUST REVIEW THIS POSTING AND WONDER IF I CAN GET A COPY OF A SCORECARD?
THANKS
marcosm@templarmfg.com

On occasion, I have used a straight percentage divided down to a scale of ten. I then "score" this as a percentage of goal. If my process target is, say 197 widgets and I put out 178, that is 90.3% or a score of 9.03. This has been helpful in making a large number of metrics be more of an "apples to apples" comparision

Did anyone ever receive an example of a Balanced Scorecard, i even e amiled Alex direct but did not get a reply.

Meanwhile i am busy constructing my own invention, i did drudge my way through Kaplans book, but i must say it didnt really help me very much.

I NEED AN EXAMPLE

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Andy B

Andy,

I sent you a copy of the original that Alex sent me, should be coming through soon. Hope it's the one your looking for.

ASD

[This message has been edited by Al Dyer (edited 14 May 2001).]

Al, would you send me too?
Thank you.

Originally posted by Ibrahm:
Al, would you send me too?
Thank you.

I'm on a different computer, e-mail me and I will send.

It appears that the balanced scorecard is in high demand. I will appreciate if anyone can e-mail me a copy at the following address
ovais.ahmed@pmxindustries.com
Thanks

HELLLLLLLLLLLLLLLOOOOOOOOOOOOOOOO
Can any one of u mail me one copy
at rtramteke@gmail.com

Rupesh