We are on CS2 status with one of our customers, they are requesting to us a registrar notification letter as part of the exit criteria even they are not GM Chrysler or Ford and not even this is not part of their Customer Specific Requirement.

Please give me some comments regarding this situation.

Thanks everybody in advanced.


Ernie.:confused:

We are on CS2 status with one of our customers, they are requesting to us a registrar notification letter as part of the exit criteria even they are not GM Chrysler or Ford and not even this is not part of their Customer Specific Requirement.

Please give me some comments regarding this situation.

Thanks everybody in advanced.


Ernie.:confused:
Do they have CSR?
I do not know if there is anything that you can do. If they insist then apart from asking them where this came from I don't know what you can do.

We are on CS2 status with one of our customers, they are requesting to us a registrar notification letter as part of the exit criteria...


How/where are the exit criteria defined? How do you know that you have to do CS2 if there are no CSRs?

Their exit cirteria it is posted on the supplier portal that they use (Covisint) and their CSR does not reflect any requirement for notify the regisrar, it is one but is related with QS9000 which is not longer valid.


Thanks

Their exit cirteria it is posted on the supplier portal that they use (Covisint) and their CSR does not reflect any requirement for notify the regisrar, it is one but is related with QS9000 which is not longer valid.


Thanks


The CS2 letter usually defines the requirements and typically says to notify the CB.

Most CB contracts require it.

I think the TS Rules require it also (4.11).

We are on CS2 status with one of our customers, they are requesting to us a registrar notification letter as part of the exit criteria even they are not GM Chrysler or Ford and not even this is not part of their Customer Specific Requirement.

Please give me some comments regarding this situation.

Thanks everybody in advanced.


Ernie.:confused:


It is mentioned in several places by the big 3, but that does not necessarily apply to other customers. This is becoming a common approach, modeled after the big 3. If it is addressed in a letter, then the customer requires it. It may not be normative, but they're obviously requiring it, aren't they?

Their exit cirteria it is posted on the supplier portal that they use (Covisint) and their CSR does not reflect any requirement for notify the regisrar, it is one but is related with QS9000 which is not longer valid.


Thanks
In relation to QS9000 the requirement is
- 4.1.6.1Certification Body/Registrar Notification
A supplier shall notify their certification body/registrar in writing within
five (5) working days when a customer places the site in any of the
following statuses:
• Chrysler “Needs Improvement”
• Ford Q-1 Revocation
• General Motors Level II Containment
This I understand it only applies to the Big 3 because it was their standard.

I think the TS Rules require it also (4.11).
Which rules are you talking about, in my 2nd edition I cannot find this.

:topic: What a trip down memory lane it was to find the quote from QS9000

In relation to QS9000 the requirement is

This I understand it only applies to the Big 3 because it was their standard.


Which rules are you talking about, in my 2nd edition I cannot find this.

:topic: What a trip down memory lane it was to find the quote from QS9000


Rules cl 4.11 discusses this to a degree.

Many of the QS requirements carried over to TS. I often refer to it as QS 4th ed. But, it brought the Process Approach to the standard. That is a big difference.

I couldn't find a requirement for registrar notification in the cert scheme rules, either. However, I believe there is a provision in the contract with my registrar that requires notification if we are put on "special status" by a customer. I'd have to dig out the contract for the details but I'm pretty sure that it pertains only to the TS customers on page to of our certificate. Sidney?

I couldn't find a requirement for registrar notification in the cert scheme rules, either. However, I believe there is a provision in the contract with my registrar that requires notification if we are put on "special status" by a customer. I'd have to dig out the contract for the details but I'm pretty sure that it pertains only to the TS customers on page to of our certificate. Sidney?Is that me?:tg:

Through this link (http://www.iaob.org/forms/IAOB%20Clarification%20of%20the%20Impact%20of%20Customer%20Special%20Status%20Conditions%20Released%20October%2027%202004.pdf), I read the following:


Controlled Shipping Level II (CSII)

The status of Controlled Shipping Level II is part-specific, and is established through a formal communication from General Motors. General Motors requires actions by the organization to improve their performance before the status can be removed. An organization certified to ISO/TS 16949:2002 that is placed in Controlled Shipping Level II status has a major nonconformance to ISO/TS 16949:2002, clause 8.2.1.1., "...customer notifications related to quality or delivery issues."
The certification body shall issue a major nonconformance against the organization. The major nonconformance shall be closed within 90 days in accord with the requirements of the Rules for achieving IATF recognition and the General Motors Customer Specific Requirements.
Failure to close the major nonconformance by the organization shall result in the certification body suspending the certificate. The certification body shall follow the timing requirements outlined in Rules for achieving IATF recognition, Annex 4 for the decision to reinstate or withdraw the certificate. An organization seeking certification to ISO/TS 16949:2002 that is in Controlled Shipping Level II status has a major nonconformance to ISO/TS 16949:2002, clause 8.2.1.1., "...customer notifications related to quality or delivery issues." The Readiness Review (see Rules, Annex 1) shall permit the initial audit. A major nonconformance shall be issued during the initial audit.
The major nonconformance shall be closed within 90 days in accord with the requirements of the Rules for achieving IATF recognition and the General Motors Customer Specific Requirements. A certificate shall not be issued until either:
a. the status of Controlled Shipping Level II is removed, or
b. the organization provides verifiable confirmation from General Motors to the certification body that General Motors concurs with the issuance of an ISO/TS 16949:2002 certificate.
Should the status of Controlled Shipping Level II not be removed within the 90 days, the audit performed shall not be counted toward certification for ISO/TS 16949:2002 and the organization shall begin again at T0 (see Rules for achieving IATF recognition, Annex 1).

Is that me?:tg:

Through this link (http://www.iaob.org/forms/IAOB%20Clarification%20of%20the%20Impact%20of%20Customer%20Special%20Status%20Conditions%20Released%20October%2027%202004.pdf), I read the following:




The problem (or part of it) is that the OP states that even though a GM requirement (CS2) is cited, GM is not the customer, thus GM CSRs would appear to be irrelevant. I think Ernie needs to give us more information.

I couldn't find a requirement for registrar notification in the cert scheme rules, either. However, I believe there is a provision in the contract with my registrar that requires notification if we are put on "special status" by a customer. I'd have to dig out the contract for the details but I'm pretty sure that it pertains only to the TS customers on page to of our certificate. Sidney?


The customer instruction letter generally instructs to notify the CB.

However, Rules 4.11 instructs the CB as to what we have to do. Obviously, if we have to do something, we have to know the client has been put into status.

As I said, it could be more clear. My previous comments in this thread shed more light.

The problem (or part of it) is that the OP states that even though a GM requirement (CS2) is cited, GM is not the customer, thus GM CSRs would appear to be irrelevant. I think Ernie needs to give us more information.


It sounds like Delphi to me. They, and others, mimic the GM requirmeents and methods in this regard.