Need some help regarding implementation of ISO9001:2000 in Bank.

Welcome to the Cove :bigwave: Need some help regarding implementation of ISO9001:2000 in Bank.
That sounds interesting. Could you tell us a bit more about what kind of help you need?

/Claes

Thank You,
I am working in a commercial bank in Nepal, and recently we have decided to go for ISO 9001:2000 and I have been assigned the role of the co-ordinator for the job. Since its a completely new area, we have not been able to figure out as to where we should start from. So any help in this field regarding the documentations, flow-charts, whatever can be of great help for us to succeed.

Since its a completely new area, we have not been able to figure out as to where we should start from.

in line with all good problem solving methodologies, i guess you should start by understanding the fundamental concepts and requirements... in this case, ISO9001:2000 itself... a good place to begin is www.iso.org/tc176/sc2, where some guidance documents on the standard are available...

for example, attached is the guidance on process approach (actually i just posted this in another thread) and you can refer to section 5 for a sample implementation methodology for your bank... it should give you some ideas on the scope of work required (for a start :eek:) before going further...

hope that helps :)

See this attachment: Process Approach (http://elsmar.com/Forums/attachment.php?attachmentid=4665&d=1139286447)

and recently we have decided to go for ISO 9001:2000 and I have been assigned the role of the co-ordinator for the job. Since its a completely new area, we have not been able to figure out as to where we should start from.
Right. First off, I think these links could come in handy:

Key Steps to ISO 9001 certification (http://elsmar.com/Forums/showthread.php?t=13240&highlight=gap+analysis)
Implementing a QMS (http://elsmar.com/Imp/)

Then keep asking questions as you go along (try to keep them specific, that will provide you with better answers. And finally: Good luck.

/Claes

Hi dipushrestha,
Welcome to the cove.
Basically to start with is make you familiarize yourself on the ISO9001:2000 standards. IMHO, attend a training or short courses on this standards and during the training, you may want to ask some questions in relating to banks.
Then, if you have specific questions, this forum and its moderators and some users would be happy to answer your queries.
Hope to see you again in this forum.
Best regards,
raffy :cool:

dipushrestha

I think one of the best starting actions is a purchase of ISO 9001:2000 itself. The standard is about 50 pages and costs about $100.

Another good purchase is the time of a consultant, but you may want to put that off until you have enough knowledge to really make use of that time.

A common starting practice is to develop an organizational chart. I don't know why, because a better practice would be to develop a map or description of the processes within the organization. Understanding and working with these defined processes is key to ISO 9000 quality management systems.

This can be somewhat abstract and a little unfamiliar, so please feel welcome to this forum website and ask any questions you may have!

Need some help regarding implementation of ISO9001:2000 in Bank.

It can be done I did the registrartion and surveillance audits for a bank in Ohio, I may be wrong but I think they were they first bank in the U.S. to attain ISO 9001:2000.

Here there are several banks ISO 9001:2000 registered.
I think all the Spanish banks operating in Portugal are ISO 9001:2000 certified.
I’m going to participate in a consultancy team for getting registration in another bank.

The first “battle” was inside the consultancy team and was related with 7.5.2 of ISO 9001:2000.
Luckily my point of view was accepted. I consider that all face to face interactions with clients should be treated as “special processes”.
Although all my last experiences in implementing QMS are in the service sector, this one is really interesting!:)

Thanx 2 all for the help. I have started writing the manual after doing a lots of studies and research. The consultant himself is well versed with the ISO however he doesn't seem to the Banking Industry well, which is causing a little bit of confusion. Am trying to make the quality manual quite short, covering the basic issues and relating the same with other policies and manuals of the bank. Lets see. CAN ANYONE GIVE ME THE NAME OF THE BANK WHO HAS IMPLEMENTED QMS???

Here's one a bit closer...
IndusInd Bank gets ISO 9001:2000
HYDERABAD: IndusInd Bank is hopeful of finalising tie-ups for distribution of life and non-life insurance products by June and enter the business by September, according to Sharukh Wadia, Senior Vice President. Mr. Wadia said the bank received ISO 9001:2000 certification for all its branches and added that special products for high net worth individuals and launch of debit cards were also in the offing.

Guidance:
a) I think one of the best aides is "ISO 9001 for Small Business," published by the ISO people in Switzerland (www.iso.org)
b) I also recommend www.microsave.org. Go to "Toolkits" and "ProcessMapping." They basically published all the materials they use to assist organizations. (I've contacted them, very nice people.)

Good luck with your project, and your consultant! I interacted with a U.S. mutual fund regarding ISO and had some very interesting conversations. For example, what about 7.6 (Control of monitoring and measuring devices). "Oh, we're going to exclude that!", they responded. Hmmm, "How is your portfolio marked-to-market every day?" (It was a fixed-income fund, so prices were not publically available.)

Madfox
(ex banker)

Colleagues! Can somebody give me advice how to implement cl. 8.2.4. ISO 9001 in bank?
With best regards, MVladimir

I am not a banker but here goes:

1. Establish Receiving Inspection - you probably already have a good system in place (things (money and other items) come in, you verify their accuracy and handle appropriately)
2. Establish In-Process Inspection
3. Establish Final Inspection & Testing
4. Determine the policy for use (Do not use until verified)
5. Identify product categories
6. Determine the inspection/test characteristics - not sure what all would apply but surely the count would be critical
7. Document requirements
8. Make documents available at point of use
9. Record inspection results (handle nonconforming product per 8.3)
10. Determine product release stages (after inspections)
11. Make improvements to your process.

I hope this helps!!!

mshell, very good general recommendations! Thank you!:applause: