I'm reviewing TS Nonconformance at our warehouse facility with an Audit Scope "distribution center" and was shocked to read a nonconforance for corrective action process associated to one of our production plants.
The 3rd party auditor was reviewing their customer corrective action log and selected a CAR against one of your production facilities at told them as the distribution center they should be reviewing plant complaints and proof read their CAR for accuracy, grammer and effectiveness of root cause analysis.

I understand the CAR from the production facility needed improvement however; why was the distribution center given a NCN? Review of production CAR's in not a function of the distribution center and is not part of their audit scope. How do I resend this NCN from our 3rd party registrar?

Your assistance is greatly appreciated.

I understand the CAR from the production facility needed improvement however; why was the distribution center given a NCN? Review of production CAR's in not a function of the distribution center and is not part of their audit scope. How do I resend this NCN from our 3rd party registrar?

Your assistance is greatly appreciated.The first question that comes to mind is why wasn't clarification to this finding requested during the closing meeting. That is the most appropriate time and place to ask the external auditor to clarify the NC.

Warehouse by definition is not certifiable to TS. So, I have to understand that it was being audited as a support site to the manufacturing plants. It could be the case where your system is structured in a way that customer complaints are available for review at the warehouse and the auditor found the problem there. Chances are the auditor wrote the LOCATION where the problem was found as the warehouse since the warehouse is a location included in the QMS certified to TS. But from what I understand it would not be warehouse responsibility to fix the NC.

The 3rd party auditor was reviewing their customer corrective action log and selected a CAR against one of your production facilities at told them as the distribution center they should be reviewing plant complaints and proof read their CAR for accuracy, grammer and effectiveness of root cause analysis.
Hi, jb -

Whenever someone brings up a question about a nonconformance from their auditor, the first thing I like to know is the EXACT wording and the clause (or internal document) that the finding was written against.

For example, recently someone wanted to know why Turtles weren't acceptable anymore. It turns out that that is not what the auditor stated at all - his finding was that the interaction of processes was not clearly defined. I don't know if we ever helped the OP and the thread still continues to discuss whether turtles are acceptable because that was the interpretation that was given to us originally.

Can you tell us the exact wording of the finding and the clause or document it was written against?

..."should be reviewing their CAR for accuracy, grammer and effectiveness of root cause analysis...."


I can buy the accuracy...and effectiveness...but grammar? get real. I'd spend the whole day grading papers...