So I've got a meeting with the big bosses coming up to review where we're at so far with our TS2 implementation. One of the issues I brought to them previously were Visteon's CSR since there were several additional items on there that I was unsure of how they wanted me to handle (a very very small portion of our business is with them and I wanted to be sure that senior management wanted to meet all these extra requirements since the cost of it may not be justified in the sales dollars we get from them).

So I suddenly get a message that for this next meeting they want me to have some sort of matrix together that lists all the additional requirements of the official CSR's out there. :confused:

My first thought was "Doesn't every customer possibly have additional requirements?" But as I spoke to some of my other bosses about this, my understanding is that one boss was told by our auditor some time ago that there were 9 official endorsers of TS2 and I believe what is wanted is a matrix of the additional requirements of all nine of those companies.

So which ones are they? I can't seem to find much. AIAG tells me very little, and the IAOB website only lists Ford, GM and DiamlerChrysler. So those three plus Visteon is 4 out of nine? What are the other five? Anyone know or have a list?

I just finished consolidating the Ford, Visteon, and Dana CSRs along with the rest. I got the basic file listing all posted here on the Cove, then added the Dana. I will attach it for review, hope it helps.

I can't help with the matrix, but the companies you're looking for are probably the IATF members, listed on this web page (http://www.iaob.org/about_iatf.html).

We are TS2 certified and our auditor always looks at CSR's based upon what customers we have and whatwe give him. We are not tier one though so this is harder for them to be as knowledgeable of these. Basically, we get what is typically referred to as a "Supplier Quality Manual" and it can have various other names. These can be very short and minimal additinal requirements or it can be rather lenghty and time consumng to review. We also get scorecards from these customer and put these in the binder as evidence that we are doing a good job by their criteria and measurements. I hope this helps.

My first thought was "Doesn't every customer possibly have additional requirements?" But as I spoke to some of my other bosses about this, my understanding is that one boss was told by our auditor some time ago that there were 9 official endorsers of TS2 and I believe what is wanted is a matrix of the additional requirements of all nine of those companies.
I am assuming they mean the subscribing members for TS16949 which are:
BMW, DaimlerBenz, CaimlerChrysler, Fiat, Ford, General Motors, PSA Peugeot-Citroen, Renault and Volkswagon/Audi. This is what a 3rd party auditor will look for.

Having said that, there are numerous customers that have customer specific requirements; e.g. TRW, Visteon, Delphi, Volvo, etc. normally on their website if one exists - AND they can and do change on a regular basis. These should be identified/defined within your system. We request these before contract review so additional requirements are considered when quoting.

Hello All:

I believe that a customer must specifically impose CSR's for them to apply.

The position I have always taken is that a customer must formally require the CSR's. If the customer publishes CSR's and does not specifically ask us to implement them, then we do not.

I do not like or support the idea that if a customer puts a set of CSR's on a website, then all suppliers must follow them. If the customer wants my organization to specifically follow additional requirements, then we need to be made aware via a contract or agreement - not becasue they posted a document on a website.

Regards,

Dirk

Yes, I'm sure there is just such a list, just as there is a finite number of grains of sand on all the beaches of the world.