I'm wondering if anyone can help a first-time poster.

My CEO has decided that "Non-Conformance Report" is too negative and is not an accuracte description if the report is not related to a product non-conformance.

Our NCRs are often raised internally and are not always directly related to product. For example, a Project Manager might raise an NCR to draw attention to under-resourcing in their project which they feel has not been addressed through the usual channels (e.g. project meetings).

He suggested "Potential Issue Report". Does anyone else have any other suggestions?

We do already have an Improvement Initiatve form, which is used for general suggestions.

Many thanks :)

Deviation is good, so is OFI (Opportunity for Improvement".

Quite a few times after I've issued one I've heard "Aw S-it" so maybe it can be called an AS Report.

Howdy,

My suggestion would to combine your Improvement Initiative form and the "Nonconformance Form" (whatever the name is you determine) onto the same form. The investigations and outcomes are handled in similar ways - whether it's a negative or positive issue.

That's the theory anyway - but the fact that you've got an "improvement initiative" form is definately a step in getting the negative connotations involved with anything called "Non-conformance" allieviated.

I've heard them called "Golden Nuggets", but i'm not sure if that would suit your business.....

for me im using now the same of yr system .I mean I use NCR report for all kind of nonconformities for the product and the system ,I found it good to unify my Forms

In another company i was using NCMR for product (materials)and NCR for system nonconformities ,

samer

Thanks everyone for your suggestions - very much appreciated - I will take them on board.

I don't know if we are quite ready for Golden Nuggets though :)

My CEO has decided that "Non-Conformance Report" is too negative and is not an accuracte description if the report is not related to a product non-conformance.

Our NCRs are often raised internally and are not always directly related to product. For example, a Project Manager might raise an NCR to draw attention to under-resourcing in their project which they feel has not been addressed through the usual channels (e.g. project meetings).


sfriendship - I hope changing the name doesn't reduce the attention given to NCRs. (From your example, I gather that the NCR carries a bit of weight, otherwise the Project Manager wouldn't use it as an escalation path).

At my current workplace we have been using the term "Non-Conformance" since long before I started, for both product and process NC's. Whilst I can't recall an example related to PM resources, it's conceivable that we would have an NCR if the existing business processes - the "usual channels" - were not capable of dealing with the business problem (read non-conforming).

If the issue is less about the accuracy of the name and more about filtering out the less important issues, then maybe another option could be to add in a severity rating, perhaps based on whether it's a customer or internal, product or process issue, etc.

What do others think would be a good idea (and not just in the short term)?
- Create a new form (NCRs, Improvement Initiatives, + New).
- Rename NCRs (and potentially lose some of the 'impact' by dilution with perhaps more trivial issues).
- Stick with NCRs, and change the identification for filtering.

Apologies for going a bit :topic: and not providing an alternate name for the NCR...

My CEO has decided that "Non-Conformance Report" is too negative and is not an accuracte description if the report is not related to a product non-conformance.He has a point. It does sound negative. We call them Improvement Issues.

/Claes

When we modernised our supplier NCR system a few years ago, we decided to rebrand it for the reasons people have given above. We changed from Supplier Nonconformance Report (SNCR) to Supply-chain Improvement Request (SIR).

The rationale was that replacing Supplier with Supply-chain acknowledged that both parties would be involved in the process (rather than us issuing a demand for action) and that Improvement is better than Nonconformance (which suggests punishment). Request instead of Report simply reinforces that we are asking you to do something - not demanding.

Of course, if the supplier refused to accept our "offer" we would make sure they woke up next to a horse's head...:rolleyes:

In developing the new name, I spent more time than I care to admit trying to think of a good acronym. At one point we were almost ready to approve Supplier Improvement Notice, until someone pointed out that calling suppliers in to account for a large number of SINs may be viewed as negative on a whole new level. :mg:

I'm wondering if anyone can help a first-time poster.

My CEO has decided that "Non-Conformance Report" is too negative and is not an accuracte description if the report is not related to a product non-conformance.



May I please have your CEO's name and address so I can come over and kick him in the arse?

Where did he get the reasoning that that only product can be nonconforming?

Gah, that just makes me angry. Tell him: "You know what? If we register for any QMS we will get NON-CONFORMANCE REPORTS".

Discordian ,
I agree with you except for kicking the arse ???!!! :whip:

you should fight to convince yr top management with the NCR !!!

thanks
samer

I'm wondering if anyone can help a first-time poster.

My CEO has decided that "Non-Conformance Report" is too negative and is not an accuracte description if the report is not related to a product non-conformance.

Our NCRs are often raised internally and are not always directly related to product. For example, a Project Manager might raise an NCR to draw attention to under-resourcing in their project which they feel has not been addressed through the usual channels (e.g. project meetings).

He suggested "Potential Issue Report". Does anyone else have any other suggestions?

We do already have an Improvement Initiatve form, which is used for general suggestions.

Many thanks :)

It always worries me when someone wants to change the name of something without changing the thing itself. If "nonconformance report" is too negative, it means that there is negativity attached to the process of discovering nonconforming conditions, and the negativity won't be magically made positive by changing the name of the form.

It seems like the CEO in this case has a vague notion that something isn't right, but isn't sure what to do about it. It's always easier to make superficial changes and then blame someone else when they're ineffective. It might be a good idea to suggest that the problem is in the process, and not in what the process is called.

I have gone through this so many times. I have used the NCR form, OFI form, Problem Note form, and the Let's Not Upset the Gentle Sensibilities of Others form (well maybe not the latter), and have found that no matter what you call it there will be at least one person receiving the form that will take offense with receiving it (this will typically be someone that doesn't want to address their problems, but wants the forms to go away).

Perhaps I'm too much of a cynic, but this is the nature of my own personal observances. :mad:

I have gone through this so many times. I have used the NCR form, OFI form, Problem Note form, and the Let's Not Upset the Gentle Sensibilities of Others form (well maybe not the latter), and have found that no matter what you call it there will be at least one person receiving the form that will take offense with receiving it (this will typically be someone that doesn't want to address their problems, but wants the forms to go away).

Perhaps I'm too much of a cynic, but this is the nature of my own personal observances. :mad:

I agree with David, this PC stuff is going too far. How are people going to convince the registrars not to issue NCs or NCRs? There could even be "Major NCs" :mg:
How about CARs, & PARs. CEOs don't worry about negativity when they eliminate jobs and have cut backs. Only negative profit margins.
Or maybe it will be "under target", etc. :rolleyes:
Oh well, it's his money, guess he can do whatever he wants.

Continual Improvement Reports (CIR's) with a check box for 'Corrective Action' 'Preventive Action' 'Product N/C' 'Audit N/C' All are opportunities for improvement.

I call ours a Quality Issue Report, becasue it can be used to describe a NCR,
Cust. Complaint, Supplier NC, Internal Audit NC, etc... People still will take it
negatively, because it usually is. Good Luck!

I'm wondering if anyone can help a first-time poster.

My CEO has decided that "Non-Conformance Report" is too negative and is not an accuracte description if the report is not related to a product non-conformance.

Our NCRs are often raised internally and are not always directly related to product. For example, a Project Manager might raise an NCR to draw attention to under-resourcing in their project which they feel has not been addressed through the usual channels (e.g. project meetings).

He suggested "Potential Issue Report". Does anyone else have any other suggestions?

We do already have an Improvement Initiatve form, which is used for general suggestions.

Many thanks :)

We have three parts to our Change Management system:

1: A Continuous Improvement Suggestion (CIS) whereupon any member of the company can suggest change or improvements. It has worked very well for us over 15 years.
2: A Quality Report (QR): This is used to report major issues such as non compliances, Contaminations, Customer issues etc. It has a clearly defined path of recourse and investigation
3: A Non Conformance Report (NCR): This is used soley for In Process and Post Process NCs against actual product. We keep these separate because they have a different reporting and scaling system . Some NCs are not as bad as others and discussions with clients may allow NC product to be sent to client at a discount rate. WE ARE NOT IN AUTOMOTIVE OR AIRCRAFT OR MEDICAL so keep your opinions re NC product away from us please. The NC product is reclassified Conforming if the client accepts it. We call them NCRs as we WANT the company to know about it. calling it something nice is trying to deflect the actual result away from people IMHO

Another name for Non-conformance report? Too negative!

How about, WICURCRBWLUR!

The "well It's Causing Us rejections, Customer Rejects, But We Love U Report.

Cmon, it is what it is.

Walt:mad:

We use Action Items- for all things, both good and "bad"

Try a "Continual Improvement Opportunity". I'll bet that'll be right up his alley. And, he'll be ultimately responsible for it too, being the CEO. Sounds nice and positive which gets you off the hook as well. CIO for the CEO...:)

Ken

Well, I don't know how I'd go kicking his butt :) but I will definitely have a go at convincing him!

Thanks everyone for your input

Dave and Ralph have got it. Call it what it is, "You --ked up, so fix it!"

The PC stuff gets so stupid I want to PUKE at times.

Eeeew, be careful you might hurts someones sensitivities! People need to grow up and mature.:topic: Hijacked

Tough talking Randy.:rolleyes:

I call ours a Quality Issue Report, becasue it can be used to describe a NCR,
Cust. Complaint, Supplier NC, Internal Audit NC, etc... People still will take it
negatively, because it usually is. Good Luck!

Us too, except we can also document feedback that is good also. Useful tool if something works and you are pretty certain that other areas could implement the same or similar things.

We use CARS and NCM's but when you are talking about things being wrong I have never understood why the term "Quality" is used instead of the real term "FAILURE".

:topic: In the UK we suffer from a Politicians who try constantly changing names to reduce their impact to the voters and never answering a direct question, just answer the question they have an answer to. At least you don't have to put up with that in the "Land of the Free"

Hi,
I agree that NCR has a negative impact to the process owner(s). We renamed our NCR as "Diamond Retreival Form", following the steps on one famous quality guru who said " Non Conformity products ( if analysed ) methodically, will lead u diomond mines".
At at the end of the day, whatever rejects or non conformances if not solved there and then, we are asking for bigger trouble.
Joy to u

Dave and Ralph have got it. Call it what it is, "You --ked up, so fix it!"

The PC stuff gets so stupid I want to PUKE at times.

Eeeew, be careful you might hurts someones sensitivities! People need to grow up and mature.:topic: Hijacked

I love it. I agree with Randy and Wally. If you have to call it by a different name to get people to not have thier feelings hurt you have bigger problems than trying to come up with a cute little name for a form.