Hello Everyone, I am a new employee of a trading company, at the designation of Business development executive.

They decided to go for iso certification some time ago and final auditing is going to happen in 3 days.
Although they hired a consultant and we have made many modifications accordingly..like making the quality policy, quality manual, etc....but am still very nervous...

I have no idea how to deal with the auditors in case some things go wrong..my boss really wants this job done...and I have assured him that I'll take care of everything..

So, please advise anything that might be of any use for the auditing...
If anyone could point in suitable directions, it would be awesome....

Thanx in advance...

Hope to get some usefull replies....

If your system complies with the standard and you have evidence of it, you'll have no problems. Answer the auditor's questions honestly. Ask questions if you don't understand what's being asked of you. Don't be afraid to disagree with the auditor, but at the same time, be prepared to listen to reason. Encourage employees who might come into contact with the auditor to answer questions directly and honestly, and not to answer any questions that aren't asked.

Above all, try to relax. If you're ready, it won't be a problem. If you're not ready, there's not much you can do about it at this point, and the auditor will let you know what you need to improve (that's the purpose of the audit!).

First of all, and very important, it’s an auditory and not an inspection. This is a lot different.
Anyway the only advice I can give now is to be cooperative with the auditor, but answer only what he asks!
Never speak too much, particularly if you are too nervous..., you might say something that you shouldn’t.
Years ago, this last sentence was one of the most important for everybody being audited. Nowadays we can have some value added for our organization with the “visit” that a outside person is making there, and sometimes when we are deliberately hiding things, we are in fact hiding them from us.

Mainly be very calm, who ever will be the auditor, for sure he will have the most important attribute an auditor should have – good common sense!
You can be confident about that.
Good luck!:)

Welcome to The Cove! :bigwave: Good advice from these two posters.

The audit is about the system and its functionality, which you have had little to do with given yoiur short tenure there. True?

While an auditor can talk to anyone there, it's not typically the practice to pick the newbie and expect to hear all the details of Who, what, how documented, results etc. Locate a knowledgeable person to answer any questions you do not feel confident with. Do not guess, stammer or hedge when asked questions. In my view if you simply do not know, it is acceptable at this juncture to point to someone who does so be ready to do that.

Later I will try to find some reading material for you.

Good advice in these posts. Attached is a rough checklist I gave to someone in a similar situation. It isn't perfect and they had it for 6 months, but it might help

Audit Quick Reference- Generic.doc (http://elsmar.com/Forums/attachment.php?attachmentid=3463) posted by Rob Nix and Audit Quick Reference.doc (http://elsmar.com/Forums/attachment.php?attachmentid=5116) posted by Cari Spears are both very good.