Good day all;

I am seeking a simplified checklist of sorts to provide to our automotive division employees. Our ISO 9001 registration audit is on June 29th :mg: and my quality manager has asked me to come up with a package to give to them for review prior to the audit. Any samples would be WONDERFUL!

thanks so much
KIDDO:biglaugh:

You might want to look at, ISO 9001:2000 inspection in 3 days....I am a new employee and very nervous. (http://elsmar.com/Forums/showthread.php?t=16837)

What your saying is that you're not sure about the competency of your employee's?

They don't know their jobs and how their individual performance relates to achieving Customer Expectations?

They don't understand how they help to achieve the committments made in your policy?

They don't know how the policy effects them in the performance of their tasks?

What have you guys been doing? What have your internal auditors been doing? Why have you waited until now?

Have a look at this thread:
http://elsmar.com/Forums/showthread.php?t=11426

Don't get put off by the bright flood lights in front of you. They are only there to distract you.
Don't try to pay attention to the fact that the front two legs of your chair have been sawed down so your chair leans forward.
Remember - Name, Rank and Serial Number.

Wait....
Just tell your employees to be honest and clear with their answers. Answer the questions the auditor puts forward in as concise manner as possible.

Make sure they are familiar with the quality policy and the stuff they are supposed to be doing.

If they don't know the answer to a particular question, "I don't know" is a perfectly acceptible answer.

If they don't know the answer to a particular question, "I don't know" is a perfectly acceptible answer.

Esp. if they know to go to the next person in the chain of command or the right department to get the answer.

Wait....
Just tell your employees to be honest and clear with their answers. Answer the questions the auditor puts forward in as concise manner as possible.

Make sure they are familiar with the quality policy and the stuff they are supposed to be doing.

If they don't know the answer to a particular question, "I don't know" is a perfectly acceptible answer.


Correct-a-moon-doe! :applause:

That's all I ever expect.

Noticed that you said "registration audit", so is it safe to assume that this is pretty much a first external audit for most people? I like to use internal audits to help prepare people...I've even been known to have a "pen down" moment and explain ways to provide better answers.

At the end of the day, though, the following "training" should be re-iterated to the employees (if they didn't already know this stuff, that's a separate issue...who's the management rep and why wasn't this done a while back?):

You folks know your jobs. You know your job the best. Take pride in that. Answer the questions as they relate to your job.
Answer the question asked. If a 'yes/no' question, answer that way. Try not to provide a disseration on the string theory if the question is "Do you have documented procedure for this task?"
It's okay to say "I don't know." It will help out the auditor greatly though if you can point them to someone who might have the answer (e.g., supervisor, manager, etc.).
You are not being audited. The audit is not of individuals but rather our system. The auditor is simply verifying that our system meets requirements. If there are findings, it's because there is a gap in the system...it isn't because of you.
Breathe. Again...you know your job. You know what you do. Answer honestly.


Seriously, though, this doesn't need to be training. If it does take place in that form, that's a concern.

I'd simply hold an informal session like:

Lunch/BBQ for everyone and talk about the list above
Walk around the floor and office and talk about the list above
Join them in the lunch room and talk about the list above


Notice I said "talk about the list above". Don't send out an email or letter with the paystub...folks won't read it. A face to face by you or the manager or the management rep will go a long way more than a piece of paper.

Lastly, at the end of the audit...be it successful or not...have another one-on-one session like the 3 ideas listed above. Tell people the results face-to-face...talk about the plans to address any findings...ask them if they want to get involved in the actions plans.

One of the best dress rehearsals is the pre-assessment by your registrar.
I think too many organizations feel this isn't necessary, but it provides experience for everyone in the activity of the audit, and identifies weaknesses in your system. Top management and operators get real life training during this audit and learn valuable lessons. JMHO