Hi,
My organization is planning to go for ISO certification by end of this year. We have complied with most of the requirements and want to run ISO general awareness sessions for all employees.
Can any body share experience how they conducted in their organizations. And if possible can they share the topics and contents of such trainings

Hi Usman

those awareness courses reflects yr Understanding of the quality mangemnet , so you should build yr own material for the courses , in addition to this you can find here in the forum a lot of awareness courses examples if you just searched well

other thing why you put yr requesting her in this thread?

at all if you dont find any material call me by my personal email

samer

Hi Samer,
How to find your personal e-mail

Hello Amber, and welcome to the Cove. :bigwave: As samer noted, your question did not quite match the headline of the thread you posted it in, so I split it off to this brand new thread. I think we will get more answers that way.

I also agree with samer's point that such training should reflect the setup of your own company I would suggest a look at the following threads:

Introduction and Training to ISO 9001:2000 for Employees (http://elsmar.com/Forums/showthread.php?t=7007)
QMS and ISO 9001 Orientation training - How in depth this needs to be? (http://elsmar.com/Forums/showthread.php?t=5142)

(We have been discussing this subject many times, so there are more of them around):

You can contact any Cove member by clicking their names (in the top left corner of their posts). This will reveal a menu giving you the option to contact the person in quiestion by mail or PM (unless the user has disabled the option).

/Claes

Thanks Claes, I understand that it has to be customized to the origanizations setup. The thing is that we are only one year old service organization. I have to arrange training for all employees and I have limited duration. I know they will not remember everything but I need to make sure that when they walk out of the room they take some important things in mind. What should that be? and how I shall present so that it stays in their mind.

I know they will not remember everything but I need to make sure that when they walk out of the room they take some important things in mind. What should that be? and how I shall present so that it stays in their mind.I have a meeting coming up in a few minutes, so I have to sign off now, but have a look at the links I added to my previous post. I'll be back later, but I expect that other covers have chipped in by then :agree1:

/Claes

I think Claes has given you the right threads ,there is alot of good materials there, but again ,it is yr language that should be exists in the awareness course


Good luck

Hi Samer,
How to find your personal e-mail
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Perhaps you could show them ISO 9001:2000 itself. Showing people that it is a document, umpteen pages long, and chock full of some pretty deep sounding requirements would go 80% of the way to understanding just what ISO 9000 is, which is a major point of confusion for most people.

Perhaps you could explain the business/organizational system standard in a general way, touching on the key points. For instance, the standard can be summed up in a single statement. "ISO 9000 is formalized, documented management that is continually improved on a process basis." Or something like that.

Perhaps the history of management standards would be of use to you, going back to US Military Standard 9858, which already had the terminology and basis of document control, calibration, measurement and test, corrective action, and control of nonconforming product, which we see advanced today by ISO.

Perhaps you could show the people the business processes you have identified and the quality objectives you have defined for each.

I'm sure a lot of these ideas are familiar to you, please come back with your own. There are many great ways to help people understand this management system.

Most information that I've seen given to employees is irrelevant,useless and a waste of their time and the employers. What do they care or really need to know about Management Review, D&D, Purchasing or Records Control unless they are personally involved or can directly impact them?

From my point of view employees should be provided what they need to know to do their job and what is relevant because everything else is just fluff.

I agree with randy

this is why I suggest to execute yr courses for every department alone , by this you can attract the employees for your ideas .

it is of most important to classify yr awareness courses , there should be three or two levels . top,mid. ,and low management ,this would be better

for low managemnet people it is important to create a system of incentives that goes with the QMS ,if possible
but finally they will stiill calling you Mr ISO !!!!!!!!! :nopity:

Samer

From my point of view employees should be provided what they need to know to do their job and what is relevant because everything else is just fluff.:agree1:
Hello, in 1994 we were in 400 in our plant, and we started a course for all employed, for a total of about 62 hours for the managements and about 4589 hours for all others employed (about problem solving, iso 9001, quality cost, introduction to the quality). Now i think that it was only a terrible waste of time and money.
By

I agree, to a point. I think we should try to knock some of the rough edges off though :lol:

The employees do need to know the company's quality policy and objectives. They certainly don't need to know the policy verbatim and they really don't need to be able to recite a list of objectives.

They are expected to be informed about the company's policy and know how they, as employees, fit into the picture and what role they play in meeting the objectives. As an example, if an auditor asks what the quality policy is (I personally think this is a very poor question) the employee is expected to have an answer and not stare like a deer in the headlights.

With our employees, I wouldn't expect anyone to recite our policy. Some might, and some might direct the auditor to the Vision and Values posters on the walls. Most would answer with emphasis on customer satisfaction, doing the job right the first time, or making good parts. Whatever the answer, it must be obvious that the employees are part of the quality philosophy. The auditor will ask the employee what part they play in the quality plan or how they might affect quality. Again, the employee should realize his/her part. Answers like they are the "guardians of quality" or "Inspector 14" ('it doesn't say Haines till I say it says Haines') show they know something about it.

I agree with Randy - keep it simple. Don't expect all the employees to fully understand the entire standard. It just isn't going to happen.

Dave

:agree1:
Hello, in 1994 we were in 400 in our plant, and we started a course for all employed, for a total of about 62 hours for the managements and about 4589 hours for all others employed (about problem solving, iso 9001, quality cost, introduction to the quality). Now i think that it was only a terrible waste of time and money.
By

:applause: Time and money invested in your employees will pay off in the long run. If nothing else, they will know the importance of quality and how they fit in. They also understand you care enough about them to spend the time and money to help them in their work. I will bet you have some very confident and well trained employees. :agree1:

Dave

I agree with Randy - keep it simple. Don't expect all the employees to fully understand the entire standard. It just isn't going to happen.Nor should it. I don't think our operators are any different from their counterparts all over the world, and they do not need to know a whole lot about the standard. What they do need is to know what to do (the procedures directly connected to their jobs) and why. The "why" is important, and there is a simple enough answer...

They should follow procedures in order to:

keep the customer happy, thereby...
keeping the owners happy, thereby...
enabling the owners to keep the company running, thereby
enabling the company to keep them on its payroll, thereby
keeping them happy...Simple...

/Claes

Amber,

Hope this attachment helps

One main reason for my constant visits to the forum is all the great information sharing :applause: and ideas I get through reading everyones responses and seeing how different industries address universal quality issues..
THANK YOU

... I know they will not remember everything but I need to make sure that when they walk out of the room they take some important things in mind. What should that be? and how I shall present so that it stays in their mind.
Hello Amber. When our organization registered to ISO 9001:2000 we taught all employees the following:
- What is ISO 9001:2000.
- Our organization's quality policy.
- Our organization's quality objectives (derived from the quality policy).
- Where to find work instructions.
- Everone's job affects the quality of the product delivered to the customer.

We managed to accomplish this in 15-20 minute sessions. How you should go about it depends on your organization's culture. Repeat what has worked best for your organization in the past.

All of us here at The Cove wish you success in your registration. Keep us posted.

Jaime

I ain't never had so many folks agree with me at one time:nope:

This is spooky. I must have taken my med's by accident:lol:

BTW....POST # 2,500