I work for a company that has 6 different divisions that each have their own certificate and divisionsal ISO Coordinator. We currently use a common quality manual and procedures, but each division has its own work instructions and forms. There is a corporate ISO Coordinator who oversees the program and the divisions use common purchasing, customer service, engineering, and environmental departments at our corporate headquarters. Our corporate headquarters does not have a certificate.

In a couple of weeks the corporate ISO Coordinator position with be eliminated. The divisional ISO Coordinators have been working together on revising the quality manual and procedures to eliminate references to all corporate ISO activities, with the exception of the shared departments. We are also making other revisions to better fit the standard.

Currently our QM and procedures have our corporate logo. Can we keep that logo or does each division need their own set, even though we will be using the same procedures?

Should we treat the shared departments as being outsourced?

We typically get audited during the same week by the same auditor. Since purchasing and customer service are shared, does each division need to have them audited or is one audit OK for all divisions?

We were told that we have to notify our registrar within 30 days of any major changes. I'm assuming that the loss of our corporate ISO Coordinator is a major change, but what about the changes to the QM? Procedures?

Thanks,
Ken

I work for a company that has 6 different divisions that each have their own certificate and divisionsal ISO Coordinator. We currently use a common quality manual and procedures, but each division has its own work instructions and forms. There is a corporate ISO Coordinator who oversees the program and the divisions use common purchasing, customer service, engineering, and environmental departments at our corporate headquarters. Our corporate headquarters does not have a certificate.

In a couple of weeks the corporate ISO Coordinator position with be eliminated. The divisional ISO Coordinators have been working together on revising the quality manual and procedures to eliminate references to all corporate ISO activities, with the exception of the shared departments. We are also making other revisions to better fit the standard.

Currently our QM and procedures have our corporate logo. Can we keep that logo or does each division need their own set, even though we will be using the same procedures?

Should we treat the shared departments as being outsourced?

We typically get audited during the same week by the same auditor. Since purchasing and customer service are shared, does each division need to have them audited or is one audit OK for all divisions?

We were told that we have to notify our registrar within 30 days of any major changes. I'm assuming that the loss of our corporate ISO Coordinator is a major change, but what about the changes to the QM? Procedures?

Thanks,
Ken

The individual Work Instructions, in my opinion, have no bearing on what you are asking.

My question is: Do the minumum 6 Procedures (ISO9001:2000) apply to each of your facilities?

As for the changes of removing the References to the "Corporate ISO Coordinator "that may have to be removed or you could change it to reflect the "Corporate ISO Coordinator or Designee...."

Then the Organizational Chart would need to be changed and if the responsibilities of the Corporate ISO Coordinator are stated in your Manual, in my opinion that would have to be changed.

The individual Work Instructions, in my opinion, have no bearing on what you are asking.

My question is: Do the minumum 6 Procedures (ISO9001:2000) apply to each of your facilities?

As for the changes of removing the References to the "Corporate ISO Coordinator "that may have to be removed or you could change it to reflect the "Corporate ISO Coordinator or Designee...."

Then the Organizational Chart would need to be changed and if the responsibilities of the Corporate ISO Coordinator are stated in your Manual, in my opinion that would have to be changed.

Thanks for the reply.

The procedures apply to all the facilities, except our corporate headquarters which is not a manufacturing facility.

We changed the references from "Corporate ISO Coordinator" to "Divisional ISO Coordinator" since that person will be taking over (for their respective division) the responsibilities that the Corporate ISO Coordinator.

Thanks for the reply.

The procedures apply to all the facilities, except our corporate headquarters which is not a manufacturing facility.

We changed the references from "Corporate ISO Coordinator" to "Divisional ISO Coordinator" since that person will be taking over (for their respective division) the responsibilities that the Corporate ISO Coordinator.

That would work in my opinion.

That would work in my opinion.

What about using the common set of procedures using the corporate (as opposed to divisional) logo on them?

What about using the common set of procedures using the corporate (as opposed to divisional) logo on them?

I would go with the Corporate Logo.

Does the loss of the a single position (the corporate ISO person) change the structure of the system?

Was the system dependent on a single poisiton? Consider not tampering with the structure of the system becasue one position was eliminated.

Seems to me that you still have many corporate processes even though the corporate ISO position is eliminated. I see no problem using the corporate logo/

Maybe just eliminate references to the coporate ISO postion and leave as many things the same as possible?

Regards,

Dirk

I work for a company that has 6 different divisions that each have their own certificate and divisionsal ISO Coordinator. We currently use a common quality manual and procedures, but each division has its own work instructions and forms. There is a corporate ISO Coordinator who oversees the program and the divisions use common purchasing, customer service, engineering, and environmental departments at our corporate headquarters. Our corporate headquarters does not have a certificate.

In a couple of weeks the corporate ISO Coordinator position with be eliminated. The divisional ISO Coordinators have been working together on revising the quality manual and procedures to eliminate references to all corporate ISO activities, with the exception of the shared departments. We are also making other revisions to better fit the standard.

Currently our QM and procedures have our corporate logo. Can we keep that logo or does each division need their own set, even though we will be using the same procedures?



The logos should not matter. I would encourage to use as many common procedures or documents as convenient, and where they don't fit, that site would make a specific document to address their needs.



Should we treat the shared departments as being outsourced?


The general rulings are sister palnts and facilities are not outsourced. They are generally supporting or remote locations. Most often, are also mentioned on the certificate.



We typically get audited during the same week by the same auditor. Since purchasing and customer service are shared, does each division need to have them audited or is one audit OK for all divisions?


One audit would suffice for all the site audits if the linkages are audited and referenced in the audit reports.


We were told that we have to notify our registrar within 30 days of any major changes. I'm assuming that the loss of our corporate ISO Coordinator is a major change

Absolutely


but what about the changes to the QM? Procedures?

No. Usually they are addresed during the audits. If you do a lot of heavy chnages, notify your auditor to warn him. He will need to make time for it in the schedule.

Thanks for the replies.

The loss of the corporate ISO person will not dramatically change the structure of our ISO program. The divisional ISO Coordinators onsite do the majority of the divisional work. The corporate guy did most of the revisions to the quality manual and procedures, with input and approval by the divisional ISO Coordinators.

Which reminds me of something I forgot. We are planning on eliminating the corporate steering committee; their participation was extremely limited and all quality issues have been handled on a divisional level. The corporate steering committee consists of president and mostly executive managment.

I just checked our ISO certificate and our corporate location is indeed listed on there. Thanks for pointing that out.