I recently ran across a quality manual where the company took an exclusion for 7.5, as it relates to any service. This company says it excludes service because it only provides products to customers, and does not service the product. They also claim exclusion to 7.5.4, customer property. I did discover that they indeed have customer property, so that exclusion is no longer valid.

I did read up on exclusions at ISO TC 176.

So, my question centers around the exclusion of the service processes. Does this make sense? Or should the exclusion be written to 7.5.1 f, post-delivery activities? Or should they not worry about it at all? I've reviewed a couple of definitions of service, and it would seem that the company's explanation of what it does for its customers would show that servicing what they sell is not part of the scope of registration.

As always, inputs from fellow Covers are always welcome! :agree1:

I recently ran across a quality manual where the company took an exclusion for 7.5, as it relates to any service. This company says it excludes service because it only provides products to customers, and does not service the product. They also claim exclusion to 7.5.4, customer property. I did discover that they indeed have customer property, so that exclusion is no longer valid.

I did read up on exclusions at ISO TC 176.

So, my question centers around the exclusion of the service processes. Does this make sense? Or should the exclusion be written to 7.5.1 f, post-delivery activities? Or should they not worry about it at all? I've reviewed a couple of definitions of service, and it would seem that the company's explanation of what it does for its customers would show that servicing what they sell is not part of the scope of registration.

As always, inputs from fellow Covers are always welcome! :agree1:


If they want, they may write it as an exclusion. However, I agree with the do nothing. Much ado about a tiny point. The nature of the product establishes no service is inherent.

During my last TS audit, this issue came up, as I took a complete exception to servicing. After much discusion, I revised my manual as follows.

In the introduction section section of my manual, I wrote the following:

"The servicing function of the corporation applies only to troubleshooting and design assistance by our engineering departments. At this point in time, the servicing of product itself does not apply to the products produced by the corporation.

Under 7.5 I wrote: "The servicing provided by the corporation would be in the form of technical support by our engineering department. Post production design optimization and troubleshooting would be forms of servicing provided by the corporation."