JaneB
12th January 2007, 03:34 AM
Interested in WHY other businesses implement ISO 9001, or their experiences with it? Or data comparing the current 2000 version with the old 1994 one?
A report was released recently (Oct 06) from a study conducted by Monash University (http://www.monash.edu.au/)(Victoria, Australia), in collaboration with JAS-ANZ (http://www.jas-anz.com.au).
Findings are from 326 organisations, spread evenly between manufacturing and service/non-manufacturing; the majority (87%) were small to medium- sized organisations.
Major findings included:
The top 3 reasons for getting certification were externally oriented: Enhancing the company image, responding to customer demand, and getting 'preferred supplier' status.
Top internal reasons were to establish better control over business operations, and to provide a foundation for continuous improvement.
The major benefits reported were in: relations with their customers, management of business processes, management of business knowledge and information, and in organisation strategy & culture, such as improving their managerial policies & procedures. The area reported as least impacted was supplier management.
The 2000 version of the Standard was found to be significantly easier to implement than the previous (1994) version.
Overall, results validated the 2000 revision of ISO 9001, confirming that the Standard is now much improved in terms of its ease of implementation & simplicity, while still maintaining high levels of impact in business areas.
Some other interesting findings:
For ISO 9001:2000, the mean time to implement was 8 months compared with a mean of 10 months for the 1994 version.
The role of the 'quality department' or professional tended to be enhanced (not necessarily a great result!)
Of the difficulties associated with implementing ISO 9001, balancing other priorities with the demands of implementation was the greatest one.
The 2000 version was associated with substantially fewer difficulties in implementation across all elements surveyed.
Report: 'The Implementation of ISO 9000 in Australian Organisations', Australian Supply Chain Management Research Unit, Monash University, supported by JAS-ANZ. Dr D Prajogo & Professor Sohal
You can get a downloadable *.pdf copy from the JAS-ANZ (http://www.jas-anz.com.au) website.
A report was released recently (Oct 06) from a study conducted by Monash University (http://www.monash.edu.au/)(Victoria, Australia), in collaboration with JAS-ANZ (http://www.jas-anz.com.au).
Findings are from 326 organisations, spread evenly between manufacturing and service/non-manufacturing; the majority (87%) were small to medium- sized organisations.
Major findings included:
The top 3 reasons for getting certification were externally oriented: Enhancing the company image, responding to customer demand, and getting 'preferred supplier' status.
Top internal reasons were to establish better control over business operations, and to provide a foundation for continuous improvement.
The major benefits reported were in: relations with their customers, management of business processes, management of business knowledge and information, and in organisation strategy & culture, such as improving their managerial policies & procedures. The area reported as least impacted was supplier management.
The 2000 version of the Standard was found to be significantly easier to implement than the previous (1994) version.
Overall, results validated the 2000 revision of ISO 9001, confirming that the Standard is now much improved in terms of its ease of implementation & simplicity, while still maintaining high levels of impact in business areas.
Some other interesting findings:
For ISO 9001:2000, the mean time to implement was 8 months compared with a mean of 10 months for the 1994 version.
The role of the 'quality department' or professional tended to be enhanced (not necessarily a great result!)
Of the difficulties associated with implementing ISO 9001, balancing other priorities with the demands of implementation was the greatest one.
The 2000 version was associated with substantially fewer difficulties in implementation across all elements surveyed.
Report: 'The Implementation of ISO 9000 in Australian Organisations', Australian Supply Chain Management Research Unit, Monash University, supported by JAS-ANZ. Dr D Prajogo & Professor Sohal
You can get a downloadable *.pdf copy from the JAS-ANZ (http://www.jas-anz.com.au) website.
