Hello every one,
I have recently joined a Manufacturing Company which manufactures heavy mining equipment. They have asked to me work for their quality team. I am completely new to quality. My back ground is electrical engineering. The followign are the goals for me for year 2007. What is thecompnay really expecting from me? Any books that I need to refer for this kind of Job? Any classes/ Traning I need to take? Please give me your input. I have lilttle knowlege in Quality and I do understand ISO-9000, but nothing much more than that.

2007 OBJECTIVES AND GOALS
FOR
Rizwan Khan



1. Support all ISO 9001: 2000 activities, including the follow-up of 2006 Internal Audits for issued CAR’s and observations.

2. Provide support for all accommodation order numbers and initiate routings to facilitate shop inspections, rebuilds and activities that support warranty administration objectives, including to develop a timely analysis of casting repair costs by major supplier.

3. Maintain Training Assessment Forms for all union personnel.

4. Learn all related BaaN Sessions that relate to warranty, our discrepancy system, production control and inventor control that effect work assignments.

5. Support the Supplier External Audit Schedule and help to develop existing and new suppliers.

6. Serve and support as Adjunct Quality Systems Engineer for our Electrical Suppliers as required.

7. Review and update the “master supplier/commodity listing” in the VSDML program for new suppliers and minimum standards suggested for each commodity group.

8. Compile and Publish the Quality Records for all shipped product as requested by Regions /Subsidiaries.

9. Provide for a timely review and accurate maintenance of all completed machine “Quality Plans” and major “parts orders” documentation, to include work-in-process meetings with involved personnel.

Hi and welcome to the Cove! :bigwave:

I think your statement on understanding ISO 9001 contradicts your question on what to do :).

To me these goals seem quite clear, and to be fairly honest I think there are a lot of quality people that would like to have goals as clear as the ones you have. It seems like a good idea to get some basic training in ISO 9001 and auditing (probably a basic introduction in ISO 9001:2000 followed by a lead auditor course). I liked the lead auditor course especially since it really shows you how to translate the standard into daily work.

I think your goals will seem a lot cleare once you have done this training. Your goals all cover some part of the standard (audits, supplier managemnet, training, etc.), they might seem a bit unconnected if this is all new to you, but they're not IMHO.

Better start talking to your boss about training. Good luck, Martijn

Welcome Rizwan, these are pretty straight forawrd goals.

You break each of these goal statement and write SMART (Specific, Measurable, Attainable, Realistic, Timelines) statements to achieve the goal statement.

Do come back if you have any specific issues ?

Hello Rizwan!

Welcome to the Cove!

Looking over the quality objectives you posted, did you develop them or did you have somebody in your organization develop them? Who are you reporting to, and how many other people will be working with you and these objectives?

They seem pretty lengthy/comprehensive goals.

#1 could encompass your entire work week. Does your organization not have a network/delegation system for ISO activities? I guess this one elevated my interest. I hope the company is not pinning the success (and failure) on you. Support is a broad word, that can cover a large spectrum.

To answer your question, if these goals were given to you, I would think they are expecting a lot from you. If you choose to go into this, I would recommend a good feedback system between you and your boss. Make sure that they understand where you are and what your realities are. You are just one person. I realize this is a worn-out statement, but still should be stated once in a while. The quality program requires effort from everyone in the organization, and is not something delegated to the "quality group".

What is thecompnay really expecting from me? That you achieve the goals. Isn't that clear. You obviously work for an organization that practices MBO (Management by objectives). The question is: Were you given a chance to influence those objectives? Or were they simply put on your lap? Did you you have a chance to discuss this with your line manager? If you feel that you are not able to achieve any of the goals, the sooner you voice your concern, the better.

... What is the company really expecting from me? ...


Hi Rizwan,
I'll try to add some input where I can:


2007 OBJECTIVES AND GOALS
FOR
Rizwan Khan
1. Support all ISO 9001: 2000 activities, including the follow-up of 2006 Internal Audits for issued CAR’s and observations.
- Not much to comment on here, and you stated you were familiar with ISO.

2. Provide support for all accommodation order numbers and initiate routings to facilitate shop inspections, rebuilds and activities that support warranty administration objectives, including to develop a timely analysis of casting repair costs by major supplier.
- Start with a clear analysis of data from you warrantly group. Develop a Pareto of to top product nonconformances based on this data. Then work with Mfg Eng and Production personnel to improve or develop new 'Quality Plans' (as indicated in goal #9) to address the top issues.

3. Maintain Training Assessment Forms for all union personnel.
- keep a nice, organized file (I guess?)

4. Learn all related BaaN Sessions that relate to warranty, our discrepancy system, production control and inventor control that effect work assignments.
- no ideas here, sorry

5. Support the Supplier External Audit Schedule and help to develop existing and new suppliers.
- Similar to goal #1, support existing activities. Making sure you have good data on your supplier returns can give you good auditing questions when you go visit your suppliers. Asking why you received a particular nonconforming product shipment and then drilling down using the 5-why method can usually turn up fundamental system problems at the supplier.

6. Serve and support as Adjunct Quality Systems Engineer for our Electrical Suppliers as required.
- Remember to allow your suppliers the chance to identify and fix their own problems. Support them by making sure they first have a way to measure themselves. Do they have an outgoing quality check station? Are the able to take data from that station and chart #nonconformances found vs #of parts tested? Can they make a Pareto of their own nonconformances found and take corrective actions on the top ones?
I usually find my suppliers are not measuring themselves in this way. If you start by implementing this first, you'll be amazed at the improvement you'll see.

7. Review and update the “master supplier/commodity listing” in the VSDML program for new suppliers and minimum standards suggested for each commodity group.
- no ideas here

8. Compile and Publish the Quality Records for all shipped product as requested by Regions /Subsidiaries.
- sounds like you need your own outgoing quality metric here, just like your suppliers should have ones of their own.

9. Provide for a timely review and accurate maintenance of all completed machine “Quality Plans” and major “parts orders” documentation, to include work-in-process meetings with involved personnel.
- Quality Plans are typically documents that show what checks need to be done, how often, with what equipment and methods, for a particular process station. Involved personnel would typically include quality engineering, mfg engineering, production supervision and operators. In some cases design engineering may need to be involved to help interpret drawing specifications. Make sure these folks approve of the quality plans. Make sure the quality plans link to an outgoing quality metric that you can use to monitor and drive improvement.

Hope this helps. Good luck.