Dear All,

We are a power generating company that design, fabricate, assemble, install, test, commision, supply and service power generating and control system for our niche customers.

We are about to have our 1st Audit Surveillance in early April. However, the Management just decided to add another department which is called the Aftermarket Department (Aftersales). We have already set objectives which is:

Objective: To have a minimum of 5 maintenance service jobs in a month
Action Plan 1: To have a minimum of 10 customer (during and after warranty period) visits in a month.
Action Plan 2: To have an efficient turn around time on service calls (logbook entry)

With this plans implemented, there is one problem though, Do i need to add this Aftermarket department into our Management Procedure?

I have already added the objective into the MP and also added to action plans in.

Our practise for all the other departments (Purchasing, Sales, HR,) are to have the purpose. scope and responsibility described into the MP.

Should i add this into the MP?

Please Help?

Thank you.

Cheryl,
Management Rep for ISO 9001:2000

Dear All,

We are a power generating company that design, fabricate, assemble, install, test, commision, supply and service power generating and control system for our niche customers.

We are about to have our 1st Audit Surveillance in early April. However, the Management just decided to add another department which is called the Aftermarket Department (Aftersales). We have already set objectives which is:

Objective: To have a minimum of 5 maintenance service jobs in a month
Action Plan 1: To have a minimum of 10 customer (during and after warranty period) visits in a month.
Action Plan 2: To have an efficient turn around time on service calls (logbook entry)

With this plans implemented, there is one problem though, Do i need to add this Aftermarket department into our Management Procedure?

I have already added the objective into the MP and also added to action plans in.

Our practise for all the other departments (Purchasing, Sales, HR,) are to have the purpose. scope and responsibility described into the MP.

Should i add this into the MP?

Please Help?

Thank you.

Cheryl,
Management Rep for ISO 9001:2000

For the sake of consistency, the new department should be addressed in your documentation the same way that others are. With regard to your pending surveillance audit, the addition could be regarded as a work in progress. You aren't building your quality system in order to satisfy auditors; it should be expected that changes and improvements will take place as time goes by. You should be able to show the auditor what you've done thus far, and the auditor can then verify that the system has been fully updated during the next audit.

Since the new department is part of your compnay management related service,quality or cost,it should be added into the MP.

For the sake of consistency, the new department should be addressed in your documentation the same way that others are. With regard to your pending surveillance audit, the addition could be regarded as a work in progress. You aren't building your quality system in order to satisfy auditors; it should be expected that changes and improvements will take place as time goes by. You should be able to show the auditor what you've done thus far, and the auditor can then verify that the system has been fully updated during the next audit.

Spot on, Jim!

Each audit shoud expect to see changes to the system and continual improvement.

Two agreements in a row. I am going to have to give myself a good talking to! :lmao:

For the sake of consistency, the new department should be addressed in your documentation the same way that others are. With regard to your pending surveillance audit, the addition could be regarded as a work in progress. You aren't building your quality system in order to satisfy auditors; it should be expected that changes and improvements will take place as time goes by. You should be able to show the auditor what you've done thus far, and the auditor can then verify that the system has been fully updated during the next audit.

I agree with Jim.

Please check your ISO certificate though. Does the scope printed on the certificate cover this activity? If not, you will need to modify the scope in your Quality Manual and bring in changes that go with it. You will also need to ask for a new certificate from your CB after you formally modify your QMS.