Hi, everybody,

We're plan to got the TS16949 Certification from now on, the first step is to find out a qualify (more experience, even expert) consultant company to help us.

But I have questions before we searching the consultant company as follow :

How many COP's (Customer Orientation Process) & MP's (Management Process) & SP (Support Process) defined in TS2 standard ? (maybe in AIAG)
(ex. COP1: Customer Requirement Process; COP2: Customer Satifaction Process...; MP1 : Business Plan Process; MP2: Management Review Process; SP1 :Training Process; SP2: Purchasing Process..etc),

I'm afraid that I havn't enough experience to lead this plan, so, please someone can help me to find out as above question.

Hi, everybody,

We're plan to got the TS16949 Certification from now on, the first step is to find out a qualify (more experience, even expert) consultant company to help us.

But I have questions before we searching the consultant company as follow :

How many COP's (Customer Orientation Process) & MP's (Management Process) & SP (Support Process) defined in TS2 standard ? (maybe in AIAG)
(ex. COP1: Customer Requirement Process; COP2: Customer Satifaction Process...; MP1 : Business Plan Process; MP2: Management Review Process; SP1 :Training Process; SP2: Purchasing Process..etc),

I'm afraid that I havn't enough experience to lead this plan, so, please someone can help me to find out as above question.


I'm not sure there is a definitive answer to your question. The number of COPs MOPs and SOPs you have in your company is determined by the number of processes you define. In theory, you could lump everything into one big process or you could break your system into hundreds of processes. Once you determine what processes you have, you can determine which category they fall into.

IMHO it doesn't matter which category they are in. The important part is that they are defined along with their interaction. I don't think I have ever heard of a N/C for failing to distinguish between COPs and MOPs.

Dave

Normally, I understood this, but our GM said that how do you define the process is belongs to a SOP not a COP? for example, "Production Management Process", it's COP or SOP or MOP? very hard to explains this, Therefore, GM ask me to find out the COP and MOP and SOP list from somewhere (AIAG or IATF..etc). maybe its a guideline define by AIAG or IATF. that's why I post this question in there.

Nicco

Hi ! Base on my understanding , standard only define 7 mandatory documented procedure u need to have. others u nedd to define ur self, COP , MOP & SOP do not hv the answer ,because u can explain which ever that u think.:bonk:

Hi Nicco;

The easiest way to determine the differences is to define your process by

COP = that which affects the customers actual finished part, could be work instuctions on how to plate, or weld or anything like that.

SOP = that which is a supporting function such as purchasing, training, etc.

MOP = the management processes such as infrastructure, resources


Jan

:2cents:

This raises a curious question.

We have been certified ISO/TS for (2) years now, and we established in our QMS system:
(7) COPs
1. Sales
2. APQP
3. Manufacturing
4. Shipping
5. Customer Satisfaction
6. Human Resource
7. Quality Assurance

with these we detailed flow charts for
(37) SOPs, each is explained through a flow chart. We then converted our procedures format from our QS9000 system, sort of like third level documentation of work instruction I guess this would qualify as MOP?

but if I have my Management functions defined specifically in my COPs and SOPs in some detail, is this sufficient for MOP?