Recently we have had a group compliance audi for ISO 9001

There was one NCR on Mangement Review cause there was no review output in the report. Our report follow ed our parent company report in Germany. Their report did not mention the review output and the action to be taken. We were told that there was no NC was issued to them ; no NC on mangement review.And yet we have been booked on this one by the auditor here. The auditor was from the same group/company.

Need your help to write the root cause, since our auditor still not satisfy with the root cause.


Thanks

Recently we have had a group compliance audi for ISO 9001

There was one NCR on Mangement Review cause there was no review output in the report. Our report follow ed our parent company report in Germany. Their report did not mention the review output and the action to be taken. We were told that there was no NC was issued to them ; no NC on mangement review.And yet we have been booked on this one by the auditor here. The auditor was from the same group/company.

Need your help to write the root cause, since our auditor still not satisfy with the root cause.


Thanks

Technically records of Management review are required to be maintained. The minimum review output content is also specified. It does not say anywhere that the management review record should contain either the review input or output - only that is the most obvious place to record it. You are free to disagree with your auditor on this count.

However you need to demonstrate that your review output really contained the minimum specification of 5.6.3. Can you offer any other proof that it was done? Say communications to various responsible persons in the organisation relating to jobs assigned to them as decided in the review? Any other proof? Anything is good enough.

Now regarding your HO. Why their auditor didnt NC them? You dont know and it doesnt matter. You need to bother about what you have.

If you can change the format, change it. If you are forced to use what HO uses, tell the auditor that and tell him that you will take up the matter with your Global MR. In both cases you are free to introduce an additional way of demonstrating that you meet the QMS requirements - as a permanent or temporary arrangement.