I am in the process of preparing a training presentation (the first one given to the hourly team) and would like to get some responces to the following three questions:

ISO9001:2000: what it is...


ISO9001:2000: what it is not...


What changes I can expect in my normal day to day routine (hourly production worker perspective)...


Thanks

Chas

Chas, I will let others answer your question but I will tell you what to say to the ISO detractors- ISO is like a fitness center membership. If you don't use it correctly and regularly it is a waste of money. If you put it to good use, you will wind up looking good.

Doug

Chas, I will let others answer your question but I will tell you what to say to the ISO detractors- ISO is like a fitness center membership. If you don't use it correctly and regularly it is a waste of money. If you put it to good use, you will wind up looking good.

Doug

Doug, a very good analogy (as this is the month my Fitness Express membership expires).

Anyway, a search of the site will yield LOTS of info on the subject.

As far as day-to-day changes on the floor, I will answer with a resounding "it depends". If you already have a robust and well-developed system up and running, they will hardly even notice. If not, then its like starting back to the gym after a prolonged absence. There will be a little pain, but its for your own good.

ISO9001:2000: what it is...a management system when fully understood and implemented has the potential to supply products at an agreed upon quality level.

Marc has put some nice things in this thread (http://elsmar.com/Forums/showthread.php?p=190793#post190793) that may be helpful to you.

You can also find some powerpoint presentations on page 27 (http://elsmar.com/Forums/fileslist.php?mode=allfiles&sortby=&pageamt=2&fid=&page=27) of the post attachments list.

ISO9001:2000: what it is...a management system when fully understood and implemented has the potential to supply products at an agreed upon quality level.

You're serious, right? You may wish to restate your response, because we've been discussing the 2000 version here for going on 8 years and still don't fully understand it, and these folks are for the most part a cut above the best.

Be honest with what you tell your employees, there are no guarantees, but we're gonna give it a shot, here's how and here's how you can help because we need it.

Here's what I gave to our hourly personnel when I kicked off the initiative.

With all the expanding on the slides I did while talking it was about 25 minutes per session.

Simplistic, but it's really what 90% of the people here need to know.

Randy:


Well, the point of view of Jeff Frost may sound too ideallystic. I guess many, if not all of us) would like to see it that way.

My example of what is not ISO 9000 is: ISO 9000 is not a documentation set of manual, procedures and work instructions.

C ya.

:tg:

Here's what I gave to our hourly personnel when I kicked off the initiative.

With all the expanding on the slides I did while talking it was about 25 minutes per session.

Simplistic, but it's really what 90% of the people here need to know.

Hoooooooo.......haaaaaaaaaaah!

You pegged it:applause:

It is simple, it is understandable, it makes sense, it is the way it is.

I seem to be submitting the same presentations lately but they have been very effective in my company...the first one doesn't go into the breakdown of QA but rather the reason we have it.. It is titled 'WHY WE HAVE A QUALITY SYSTEM' (http://elsmar.com/Forums/attachment.php?attachmentid=2176&d=1085445550). I follow this up with a presentation on BASIC PROCESS MAPPING (http://elsmar.com/Forums/attachment.php?attachmentid=2420&d=1090893917). They both contain classroom notes and are very interactive with the participants. I try not to let them fall asleep by quoting chapter and verse from the standard...it tends to bore them :D
Later on we go into more detail as espoused in the last slide of the first presentation. I make THEM give me the answers and they in turn take responsibility and have a say in the outcome of the lesson. It is basic adult learning techniques. They need to know how it effects them, how they are involved, what's in it for them and have fears allayed. A bunch of technical data and reams of obscure documents will only scare people...IMHO :)

Obviously top-notch input from the others already.

1. How long are you intending the presentation to be?
2. What size is the intended group going to be?
3. What is your skill level/comfort level in giving presentations?
4. What is your style? Presenter/interacter/facilitator/etc.?

Sorry for questions. I just believe if you are going to do it, do it well, with excellence.

Just some ideas:

1. Have someone the hourly employees respect give a testimonial on what to do, and what not to do, in a quality system. NOTE: Hopefully this is someone who is engaging and colorful. No matter how much they're respected, you'll lose everybody if they (or you) are boring.

2. Point out the ways they have ownership in the system, what it's intended purpose is for, and what outputs there are (money, overtime, raises, continued employment, etc.)

3. I guess above all else, develop an atmosphere that the system is living, breathing and dynamic. They need to be a part of it's improvement and advancement.

Brad, the presentation is 16 pages (powerpoint slides) in length at the moment and expect the training to last about 30 minutes. The plan; present to the hourly and supervisory personnel in groups of no more that 8 people. I am presenting and encouraging comments and questions by asking simple questions such as 'who is responsible for quality', etc. I believe I come off as confortable and capable based on prior feedback, have been in the position of having to give status updates and training for a number of years at different companies/locations. In reality I always feel it in the gut for the first few minutes...every time no matter how well prepared.

The presentation:
4 slides cover mission, core values, quality policy, and quality objectives.
4 slides cover the principles ISO9000 is built around
6 slides cover an overview of the requirements
1 slide touches on the reported benefits
1 slide (building this based on answering the questions I asked in this thread)

Really appreciate the input, hope for a few more ideas yet.

Thanks

Chas

Hoooooooo.......haaaaaaaaaaah!

You pegged it:applause:

It is simple, it is understandable, it makes sense, it is the way it is.

Thank you, sir.
I value your opinion.
http://www.gonetoshirt.com/phpBB2/images/smiles/thankyouthankyou.gif

The presentation:
4 slides cover mission, core values, quality policy, and quality objectives.
4 slides cover the principles ISO9000 is built around
6 slides cover an overview of the requirements
1 slide touches on the reported benefits
1 slide (building this based on answering the questions I asked in this thread)

Really appreciate the input, hope for a few more ideas yet.

Thanks

Chas

Hello Chas- This is my first post and I'm gettting ready to do some training myself -
Do your 6 slides covering the req. of ISO tie into your company processes? Maybe how you are meeting the req. with the systems that you have in place?
Just wondering if I should train on the new processes I've put in place and the AS req.? or just the new processes - Im thinking I might confuse them if I do both, being this is bran new to everyone here. Feedback??
Thx

Crchesser, I really tried to concentrate on giving an overview of the standard with my training presentation. I do touch on a few specifics as I speak, but for the most part stick to an expaination of the requirements. Employees here are not familiar with ISO, or have beliefs such as 'an iso company dosen't make mistakes'...or we don't need to change anything, just 'say what you do and do what you say' (would like to meet the person who came up with that). Guess I'm thinking an overview of our recently written manual, procedures (process flows), etc. will be the next step.

Thanks everyone for your input.

Chas

In reality I always feel it in the gut for the first few minutes...every time no matter how well prepared.
Chas

Chas, when I was in Toastmasters, we were able to hear one of the World Champions. He stated that when you get to the point you don't feel anything when giving a presentation, you need to step back and re-evaluate. Everyone should always feel some excitement/anxiety/jitters/ etc. of some level.

The presentation is 16 pages (powerpoint slides) in length at the moment and expect the training to last about 30 minutes. The plan; present to the hourly and supervisory personnel in groups of no more that 8 people. I am presenting and encouraging comments and questions by asking simple questions such as 'who is responsible for quality', etc. I believe I come off as confortable and capable based on prior feedback, have been in the position of having to give status updates and training for a number of years at different companies/locations. In reality I always feel it in the gut for the first few minutes...every time no matter how well prepared.

The presentation:
4 slides cover mission, core values, quality policy, and quality objectives.
4 slides cover the principles ISO9000 is built around
6 slides cover an overview of the requirements
1 slide touches on the reported benefits
1 slide (building this based on answering the questions I asked in this thread)

Really appreciate the input, hope for a few more ideas yet.

Thanks

Chas

Ok, this is totally my opinion. Others may have some suggestions.

For 30 minutes, plan on 25 minutes. 16 slides in 30 minutes is a little over 1 minute per slide. If you really want dialogue, you will need to cut this in half.

Consider this: Ten slides max; 3-5 bullet points each. Dark on white. Speak slow. Don't worry about getting finished. Pause after each slide for questions. When you finish, offer time for questions/comments. If they don't say anything, offer up some simple statements of how the quality system will impact them.

Don't forget to relate to them. If I was observing your presentation, I would totally be into these categories. Please consider, that they may be a bit dry for hourly employees. Have three slides of the "stuffy" stuff, then get down to what it means for them.

I agree with BradM, that to ensure you've engaged everyone in attendance is paramount. I've personally done this type of presentation seperately; one for management and one for hourly employees, in an effort to address their specific participation on their "level". It helps to keep the ones nodding-off in the back a little more interested when the subject matter relates more to them personally.