Hi,

I am SK Tan, currently doing my part time master in Quality Management System, as part of my research work, I need to gather some data on the implementation of ISO 9001:2000 Quality Management System.

Perhaps you can spend a few minutes to fill up the the attached ISO 9001:2000 QMS survey questionnaire. I would appreciate if you can help me in this survey, in-order for me to further continue my research work in this QMS implementation.


I welcome any constructive feedback from all ,if you have any related reserach data which can help me too, it will be most welcome too. Thank you.

If you have difficulty to attach the filled up survey form, may mail to me to email ID :



SK Tan

Hi, Ted Schmitt,

Good morning!,

Received your survey reply to mail email ID with thanks. It definately help me a lot in my research. once again, Thanks.


Regards,

SK Tan

Pardner if you want people to email you please make sure you allow that in your profile, which I see you have. Our policy here is that individual email addresses are not to be posted in threads.

Good luck in your survey. I'd take it, but seeing as I work for a CB myself (a very minor one at that) my responses would not be valid or objective.

I'd fill your questionaire here,
1)a
2a)d
2b)a
3)b
4)b
5)a
6)b
7)a
8)c
9)a
10)b
11)a
12)b
13)d
14)d
15)e
16)d
17)d
18)a
19)a
20)a

Dear Fireonce,

Thank you for your time to reply my survey questionnaire. I appreciate your contribution to my master research survey. Once again, thanks.

SK Tan

Dear all,

I paste the questionnaire directly on this post as it may help you easy access to the survey. Hope that it will shorten your time to reply my questionnaire survey. Thanks.


ISO 9001:2000 Quality Management System Implementation Questionnaire

Please take a few minutes to complete the following survey questionnaire regarding
the implementation of the quality management system in your company.

Survey by :_______________ Date : _______________
Industrial:__________________ (if possible)

1) What Quality Management System did your company certify?
a. ISO 9001:2000 b. ISO/TS16949 c.ISO 13485
d.Others (please specify)_______________

2a) When did your company certified to the ISO standard?
a. < 1 year b. > 1 year < 5 years c. > 5 years < 10 years d. > 10 years

2b) Which sector of your industrial?
a. Manufacturing b. Assembly c. Trading
d. Others (please specify) ______________

3) How the company approach to the Quality Management System?
a. Consultant b. Self conduct c. headquarter assist
d. others (please specify) ___________

4) Why the company apply to the Quality Management System certification?
a. Obligation b. Necessity c. an Opportunity
d. Others (please specify)_________________

5) Is there a Quality manager in the company?
a. Yes b. No

6) Whom did the Quality manager report to in the hierarchy of the organization?
a. Managing Director b. General Manager c. Operation Manager
d.Others (please specify) ____________

7) Who is the management representative?
a.**** Quality Manager b. Production Manager c. Engineering Manager
d. Others (please specify)_____________

8) How did the employees perceive the implementation of the Quality Management
System?
a.**** Necessity b. Obligation c.extra documentation
d. Others (please specify)______________

9) Did the company receive any advantages from the certification of the
Quality Management System?
a. Yes b) No

10) Did the Quality Management System certification improve the quality from
the suppliers?
a.**** Yes b. No

11) Did your customers demand the company to certify?
a.**** Yes b. No

12) Is that any additional cost of Quality Management System implementation?
a.**** Yes b. No

13) Which clause is the most difficult to compliance?
a. clause 4 Quality Management System
b.**** clause 5 Management responsibility
c.**** clause 6 Resource management
d.**** clause 7 Product realization
e.**** clause 8 Measurement, analysis and improvement

14) Which clause had the most NCR (nonconformance request) for internal audit?
a. clause 4 Quality Management System
b.**** clause 5 Management responsibility
c.**** clause 6 Resource management
d.**** clause 7 Product realization
e.**** clause 8 Measurement, analysis and improvement

15) Which clause had the most NCR (nonconformance request) for external
(registrar)audit?
a. clause 4 Quality Management System
b.**** clause 5 Management responsibility
c.**** clause 6 Resource management
d.**** clause 7 Product realization
e.**** clause 8 Measurement, analysis and improvement

16) How frequent your company carry out the internal audit?
a. once a year b. twice a year c. 3 times per year
d. > 3 times per year

17) How many qualified internal auditor available?
a.**** < 2 person b. > 2 and < 5 c. > 5 and < 10 d. > 10 person

18) How frequent your registrar carry out the audit ( 3rd party audit)?
a. once a year b. twice a year c. once every two years

19) Do your company design responsible and which clause exclusions?
a.**** Yes b. No (please specify_____________)

20) Do your company use process approach within the quality management system?
a.**** Yes b. No


Answer

1.
2.a
2.b
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

*********************************************************************
Date: 10th May'07
Dear all,

I summarise the 5 respondents survey results as below for your reference, as only 5 response is insufficient sample size for further analysis, therefore, need those who visit this thread spend a few minutes to fill up the survey questionnaire.

My survey questionnaires is related to 8 main areas as:-



(1) Status of certification (type: ISO 9001:2000,ISO/TS 16949,ISO
13485 and etc.
(2) years of certification and company details
(3) Quality Management System implementation approach
(4) Human resource availability
(5) Advantages of Quality Management System implementation
(6) Financial support
(7) Nonconformity for internal and external audit
(8) Auditing frequency, auditor availability and approach.

5 respondents survey summarry results:

Answer
Question A B C D E
Q1 5 1 1 1
Q2.a 3 1 1
Q2.b 4 1
Q3 5
Q4 3 2
Q5 5
Q6 1 3 1
Q7 5
Q8 3 2
Q9 5
Q10 2 3
Q11 3 2
Q12 4 1
Q13 4 1
Q14 1 4
Q15 3 2
Q16 2 3
Q17 2 1 2
Q18 2 2 1
Q19 4 1
Q20 5

Major answer for each questionnaire
Q1. ISO 9001:2000
Q2. < 1year
Q3. Manufacturing
Q3. Self conduct
Q4. Necessity
Q5. QA Manager
Q6. General Manager
Q7. QA Manager - QMR
Q8. Necessity
Q9. Advantages fm certification
Q10. No improve fm supplier
Q11. Customer demand
Q12. additional cost incur
Q13. clause 7
Q14. clause 7
Q15. clause 7
Q16. > 3 times / year (internal audit)
Q17. >10 person auditors
Q18. once or twice a year
Q19. design responsible
Q20. process approach

SK Tan

Hello, my dear friends,

The survey quenstionnaire still open, need your help to spend a few minutes to fill up the survey.

I would appreciate your contribution to my master research. Thanks.

SK Tan
Penang, Malaysia

Dear all,

I paste the questionnaire directly on this post as it may help you easy access to the survey. Hope that it will shorten your time to reply my questionnaire survey. Thanks.


ISO 9001:2000 Quality Management System Implementation Questionnaire

Please take a few minutes to complete the following survey questionnaire regarding
the implementation of the quality management system in your company.
Answer

1. a,b,c, d (ISO 14001 and QC 080000)2.a b
2.b a
3 b
4 c
5 a
6 b
7 a
8 a
9 a
10 a
11 a
12 a
13 d
14 d
15 d
16 b
17 c
18 c
19 a
20 a

Hi SK Tan, I have answered to your questions.

Qualityalways,

Received your reply with thanks.


SK Tan

Dear friends,

I should answer my own questionnaire for your reference as below:-

Answer
1. a
2a. d
2b. b
3. a
4. b
5. a
6. c
7. a
8. b
9. a
10. a
11. a
12. a
13. e
14. d
15. e
16. a
17. c
18. a
19. b , clause 7.3 exclusion
20. a

SK Tan

AcabcAaacabbadCEdbbba

Here are my answers

a
a
a
b
b
a
d - President
a
a
b
b
a
d
d
d
d
a
b
a - 7.5.2
a

Dear Gpainter, Somerqc,

Received your reply on the survey with thanks.

SK Tan

Hi, Friends,

So far, i did received 5 response from this forums, if you have a chance to visit this thread, kindly take a few minutes to reply this survey, i appreciate your help in my master research survey. Thank you.

SK Tan

Dear all,

I summarise the 5 respondents survey results as below for your reference, as only 5 response is insufficient sample size for further analysis, therefore, need those who visit this thread spend a few minutes to fill up the survey questionnaire.

My survey questionnaires is related to 8 main areas as:-



(1) Status of certification (type: ISO 9001:2000,ISO/TS 16949,ISO
13485 and etc.
(2) years of certification and company details
(3) Quality Management System implementation approach
(4) Human resource availability
(5) Advantages of Quality Management System implementation
(6) Financial support
(7) Nonconformity for internal and external audit
(8) Auditing frequency, auditor availability and approach.

5 respondents survey summarry results:

Answer
Question A B C D E
Q1 5 1 1 1
Q2.a 3 1 1
Q2.b 4 1
Q3 5
Q4 3 2
Q5 5
Q6 1 3 1
Q7 5
Q8 3 2
Q9 5
Q10 2 3
Q11 3 2
Q12 4 1
Q13 4 1
Q14 1 4
Q15 3 2
Q16 2 3
Q17 2 1 2
Q18 2 2 1
Q19 4 1
Q20 5

Major answer for each questionnaire
Q1. ISO 9001:2000
Q2. < 1year
Q3. Manufacturing
Q3. Self conduct
Q4. Necessity
Q5. QA Manager
Q6. General Manager
Q7. QA Manager - QMR
Q8. Necessity
Q9. Advantages fm certification
Q10. No improve fm supplier
Q11. Customer demand
Q12. additional cost incur
Q13. clause 7
Q14. clause 7
Q15. clause 7
Q16. > 3 times / year (internal audit)
Q17. >10 person auditors
Q18. once or twice a year
Q19. design responsible
Q20. process approach

SK Tan

bdabbaaabbbaaddddbbaa

d - AS9100
c
a
a
c
a
d - President
a
b
a
a
a
b
b
d
c
b
b
a
a - 7.3, 7.5.1.5, & 7.5.2
a

Dear Tyker,

Thanks for your time to fill up this survey.

SK Tan

Dear Frank T.

Thank you very much for your reply.

SK Tan