ISOgal2
30th May 2007, 03:22 PM
The new release of ITIL, the OGC's IT Infrastructure Library, was published earlier today (May 30).
For the uninitiated, ITIL is the major framework within the IT Service Management sector (ITSM) as relates to ISO 20000, the latter having wider scope and a more over-arching role.
The ITIL Newsletter (http://www.itsm.tv), freshly arrived in my inbox, puts it thus (cut down version):
This is an important development in the evolution of ITIL. Not only has the content been updated, but the focus of the framework itself has been changed from an operationally focused set of processes, to a service management set of practice guidance.
The old ITIL volumes have all been replaced. Due to the fundamental shift in focus however, the replacement is not one for one: but rather, ITIL now comprises only FIVE volumes. These are Service Strategy, Service Design, Service Transition, Service Operation and Continuous Service Imrpovement.
THE FIVE VOLUMES
==============
The concepts covered by each of the five volumes are:
Service Strategy
Service Design
Service Transition
Service Operation
Continuous Service Imrpovement
New topics within version 3 include: Service Design Aspects, Supplier Management, Outsourcing Models, Service Knowledge Management System, and Application Design and Management
OBTAINING THE NEW VOLUMES
=======================
Copies of the version 3 volumes can be obtained TSO, the publishers, who ship worldwide:
http://www.itil.org.uk/all.htm
The ITIL Toolkit has also been re-written to reflect the changes, including v2 to v3 bridging documentation:
http://www.itil-toolkit.com
MORE INFORMATION
================
Further Information on this release is provided through the usual sources:
The ITIL Open Guide (http://www.itlibrary.org) (wiki)
The ITIL Support Group (http://www.15000.net) (forum)
The OGC (http://www.ogc.gov) (official owner)
The events announcing the release are scheduled across the world beginning in London next Tuesday (5th June). At that point the media will presumably hook into the story.
The bottom line though is that this will either make ITIL, keeping it at the top of the ITSM framework tree, or break it, as it faces a number of emerging post ISO 20000 methods.
The story will be extremely interesting to watch over the coming months, as the major players re-position.
For the uninitiated, ITIL is the major framework within the IT Service Management sector (ITSM) as relates to ISO 20000, the latter having wider scope and a more over-arching role.
The ITIL Newsletter (http://www.itsm.tv), freshly arrived in my inbox, puts it thus (cut down version):
This is an important development in the evolution of ITIL. Not only has the content been updated, but the focus of the framework itself has been changed from an operationally focused set of processes, to a service management set of practice guidance.
The old ITIL volumes have all been replaced. Due to the fundamental shift in focus however, the replacement is not one for one: but rather, ITIL now comprises only FIVE volumes. These are Service Strategy, Service Design, Service Transition, Service Operation and Continuous Service Imrpovement.
THE FIVE VOLUMES
==============
The concepts covered by each of the five volumes are:
Service Strategy
Service Design
Service Transition
Service Operation
Continuous Service Imrpovement
New topics within version 3 include: Service Design Aspects, Supplier Management, Outsourcing Models, Service Knowledge Management System, and Application Design and Management
OBTAINING THE NEW VOLUMES
=======================
Copies of the version 3 volumes can be obtained TSO, the publishers, who ship worldwide:
http://www.itil.org.uk/all.htm
The ITIL Toolkit has also been re-written to reflect the changes, including v2 to v3 bridging documentation:
http://www.itil-toolkit.com
MORE INFORMATION
================
Further Information on this release is provided through the usual sources:
The ITIL Open Guide (http://www.itlibrary.org) (wiki)
The ITIL Support Group (http://www.15000.net) (forum)
The OGC (http://www.ogc.gov) (official owner)
The events announcing the release are scheduled across the world beginning in London next Tuesday (5th June). At that point the media will presumably hook into the story.
The bottom line though is that this will either make ITIL, keeping it at the top of the ITSM framework tree, or break it, as it faces a number of emerging post ISO 20000 methods.
The story will be extremely interesting to watch over the coming months, as the major players re-position.
