Hello all

Does anyone have an example Management Review Meeting form layout they could provide me with.

Would most appreciate it

Thanks
Debbie

Here's all you need.

5.6 Management review
5.6.1 General
.... This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.

5.6.2 Review input
The input to management review shall include information on
a) results of audits,
b) customer feedback,
c) process performance and product conformity,
d) status of preventive and corrective actions,
e) follow-up actions from previous management reviews,
f) changes that could affect the quality management system, and
g) recommendations for improvement.

5.6.3 Review output
The output from the management review shall include any decisions and actions related to
a) improvement of the effectiveness of the quality management system and its processes,
b) improvement of product related to customer requirements, and
c) resource needs.

Nothing else required except to put it on a MS Table or spreadsheet if you want.

Debbie

Randy is right (of course) - the clause provides the basic template for Man Rev. Just make sure that you review the information that tells you how your QMS is working - ensuring that you cover at least those items in 5.6.2.

The outputs from the review should be in the form that allows you to assign any actions required to individuals and with timescales for their completion. In my experience, outputs are not always done very well, they often comprise just a record of what was discussed rather than what will be done about what was discussed, or at least confirming that no action is required at this time.

Here's all you need.

5.6 Management review
5.6.1 General
.... This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.

5.6.2 Review input
The input to management review shall include information on
a) results of audits,
b) customer feedback,
c) process performance and product conformity,
d) status of preventive and corrective actions,
e) follow-up actions from previous management reviews,
f) changes that could affect the quality management system, and
g) recommendations for improvement.

5.6.3 Review output
The output from the management review shall include any decisions and actions related to
a) improvement of the effectiveness of the quality management system and its processes,
b) improvement of product related to customer requirements, and
c) resource needs.

Nothing else required except to put it on a MS Table or spreadsheet if you want.

one thing i would like to ask is f) changes that could affect the quality management system. Could you explain to me?

thank you, i'm a newbie in Quality System Management :thanx:

one thing i would like to ask is f) changes that could affect the quality management system. Could you explain to me?

thank you, i'm a newbie in Quality System Management :thanx:

Our management considers the following:
1. When it is determined that customers needs had changed and these ones can impact strongly to the Quality Management System.
2. When the ISO-9001: 2000 or ISO/TS 16949:2002 standard has been amended.
3. When there is an important change in the Organization.
4. When there is a main change in the production installation.
5. When quality policy had changed.

I'm pretty sure we can get more and better information from our experts in here.

Our management considers the following:
1. When it is determined that customers needs had changed and these ones can impact strongly to the Quality Management System.
2. When the ISO-9001: 2000 or ISO/TS 16949:2002 standard has been amended.
3. When there is an important change in the Organization.
4. When there is a main change in the production installation.
5. When quality policy had changed.

I'm pretty sure we can get more and better information from our experts in here.

Another might be where processes have been combined for better efficiency. This combination may impact flowcharts in the quality manual and/or procedures which will need to be revised accordingly. Don't forget the details, as sometimes these can be picked up on by an external auditor. (don't ask how I learned this one :o)

Hope this helps.

Also, check the downloads here on the Cove. There are several examples. The one I use came from one of the other posters, it is just a very simple checklist of the "requirements" with room to add comments (actions to be done, results of previous, etc. etc.

Here's all you need.

5.6 Management review
5.6.1 General
.... This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.

5.6.2 Review input
The input to management review shall include information on
a) results of audits,
b) customer feedback,
c) process performance and product conformity,
d) status of preventive and corrective actions,
e) follow-up actions from previous management reviews,
f) changes that could affect the quality management system, and
g) recommendations for improvement.

5.6.3 Review output
The output from the management review shall include any decisions and actions related to
a) improvement of the effectiveness of the quality management system and its processes,
b) improvement of product related to customer requirements, and
c) resource needs.

Nothing else required except to put it on a MS Table or spreadsheet if you want.

Debbie,

Additionally if you have ISO 13485 certification at site, there will be one addition to Review Inputs

h) new or revised regulatory requirements.

and one point for Review Output

a) improvements needed to maintain the effectiveness of the quality management system and its processes,

Thus review all your quality systems and come out with a master template of the Management Review Inputs and Outputs for discussion.

Hi Debbie,
Here is a copy of my Mgt Rev meeting minutes. So far it has been working great as a record and as a method for me to ensure I cover all of the items in the meeting.

Regarding changes that could effect the QMS

heres a couple
work force reductions or lay offs
or hopefully work force increases especaily if its a big increase
or how about relocation of departments or entire facilities

hope this helps:cfingers:

Here is an actual example of a pre-determined agenda based on a monthly Management Review. Of course, you would have to exchange the names of the processes for those within your own system.

7126

7127

and the controlling work instruction.

Debbie

Randy is right (of course) - the clause provides the basic template for Man Rev. Just make sure that you review the information that tells you how your QMS is working - ensuring that you cover at least those items in 5.6.2.

The outputs from the review should be in the form that allows you to assign any actions required to individuals and with timescales for their completion. In my experience, outputs are not always done very well, they often comprise just a record of what was discussed rather than what will be done about what was discussed, or at least confirming that no action is required at this time.

Good deal, Colpart!

From the examples here, I'm more than a little concerned that management review doesn't become a 'form filling' exercise.

Although I've read many excellent postings, I fail to see how 'going through the standard' or similar is going to do anything for management. Sure external auditors will love it, but that's not what this review is for.:nope:

As posted many times in the past, Management Review is a navigational exercise, using data from the quality system, including customer feedback, process & product performance and audits. We should be comparing the performance against the objectives and coming to some conclusions about whether the organization followed its processes (results of audits). We can then decide what to correct and what to improve.:yes:

The forms make it look like lip service to me. I'd wager that if we asked your management what this review is all about they have some problems giving a good account! Yeah, I know, you'll all say otherwise, but think. If it wasn't for you, would they even hold a review.............:notme:

:2cents:

Hello all

Does anyone have an example Management Review Meeting form layout they could provide me with.

Would most appreciate it

Thanks
Debbie

My procedure here http://http://elsmar.com/Forums/showpost.php?p=141854&postcount=59
details the items to be discussed. Meeting minutes follow the same layout but detailed in a memo format.

Here's all you need.


5.6.2 Review input
The input to management review shall include information on
a) results of audits,
b) customer feedback,
c) process performance and product conformity,
d) status of preventive and corrective actions,
e) follow-up actions from previous management reviews,
f) changes that could affect the quality management system, and
g) recommendations for improvement.





Hi guys, i would like to know more about point (C) :
c) process performance and product conformity

Could you guys explain it to me?

Thanx :agree1:

Hi guys, i would like to know more about point (C) :
c) process performance and product conformity

Could you guys explain it to me?

Thanx :agree1:

Hello akalbulus,

Very simple:

How are your processes performing? (Measures of effectiveness and efficiency)
What is the quality of your product? (Quality measures such as PPM, Inspection and test results, etc.)

Search here on The Cove on Process and Product Performance Measures.

Stijloor.

I like to think of management review as a summary activity so I try to link the MR inputs to other clauses wherever possible. e.g.

a) see 8.2.2
b) see 8.2.1
c) see 8.2.3 & 8.2.4
d) 8.5.2 & 8.5.3

Now, I am not saying this is all I do but as we know, section 8 is about monitoring and measuring where we currently are so the MR should allow us to take a step back and review current performance with a view to deciding if and how we are going to move forwards. By the way, I don't usually do g) as a separate agenda item, I attach it to all inputs.

Hi

Do you actually need an SOP for management review

many thanks

It is not a mandatory 'documented procedure' but there must be control over the process. Many organisations do have one. Do a search on this forum, there are a few very good threads on the subject with arguments from both sides.

Hi

Do you actually need an SOP for management review

many thanks

Hello Wehttam,

Simple answer: NO.

There is no requirement for a written procedure for management review.
However, you must maintain records.

Stijloor.

Hi guys, i would like to know more about point (C) :
c) process performance and product conformity

Could you guys explain it to me?

Thanx :agree1:


5.6.2.c: The input to Management Review shall include information on process performance and product conformity.

We must include that first part of "c". ISO is talking about the input to the management review meeting. In other words the stuff people will bring into the meeting with them to talk about or to present. The stuff that actually makes the meeting. So that is the first understanding, all of those points, "a thru g", are required input for the meeting. In order to have something tangible to discuss or to "meet" about there must be something done and something produced. That leads us to a thru g and in your case in particular, to letter c.

One of the first things you will do in the creation of any Quality Management System (QMS) is to;

4.1.a: The organization shall identify the processes needed for the QMS...

That identification will have a lot to do with 5.6.2.c because at;

4.1.c: determine criteria and methods needed...

and then at;

4.1.e: monitor, measure and analyse these processes...

we are told what we will do with those processes. Finally, that brings us to your initial question;

What is the deal with 5.6.2.c; two things:

How are your processes performing?

and

Do your products conform?

The quick answer for Process Performance is

1) (4.1.a) Identify your processes
2) (4.1.c) Determine criteria and methods
3) (4.1.e) Identify a key measure for each process
4) (8.4.c) Run a trend chart of some kind on the data
5) (5.6.2.c) Take the measurable chart into Management Review as input to discuss performance of your identifed processes.

Product conformity seems a bit more direct. I would suggest you collect information related to internal scrap, internal defects, FAIR performance, PPAP performance, WIP Inspection, Final Inspection, Dock Audit results and so on. This data is all indicative as to whether your product is in conformance or not. Analyze it, summarize it and take your interpretation in to Mangement Review as required input to that meeting - discuss it.

There you go - good luck

Hello Wehttam,

Simple answer: NO.

There is no requirement for a written procedure for management review.
However, you must maintain records.

Stijloor.

Having a requirement for something and "actually needing" something are two entirely different things. Although the requirement does not exist that you issue a SOP for Management Review there is the requirement that you

4.1: ...establish, document, implement and maintain a Quality Management System (QMS) ... in accordance with the requirements of this International Standard.

In other words, document what you perceive as your QMS. If you believe your Management Review process is a part of your QMS then you "need" to issue the type of document you feel is required for that process; perhaps SOPs.

In addition, even though "NOTES" are not supposed to be auditable there is the Note at the end of 4.1 that reads like;

NOTE: Processes needed for the QMS referred to above should include processes for management activites (5.0), provision of resources (6.0), product realization (7.0), and measurement (8.0).

In other words ISO is not "requiring" specific documentation but they are implying that you issue the documents you "need"

What decision making process do you use to determine if you "need" a document or not? In my consuolting mind I tell every client to document their process for Management Review because I feel it is so important. In fact it is so important it is generally one of the earliest processes I ask clints to put in place, second only to their documentation approach.

Short answer, one opinion? Yes you need an SOP for management review, whether it is required or not.

Hi

Do you actually need an SOP for management review

many thanks

No, there is no requirement. We want a procedure. We have many other unnecessary procedures as well only becuase it helps for training purposes. There are some jobs/tasks where there is only 1 person who does the job...when that person leaves, it is not a mystery as to how to pickup and move on. Procedures help. :)

Just do what you feel is necessary and meets the requirements.

Good deal, Colpart!

From the examples here, I'm more than a little concerned that management review doesn't become a 'form filling' exercise.

Although I've read many excellent postings, I fail to see how 'going through the standard' or similar is going to do anything for management. Sure external auditors will love it, but that's not what this review is for.:nope:

As posted many times in the past, Management Review is a navigational exercise, using data from the quality system, including customer feedback, process & product performance and audits. We should be comparing the performance against the objectives and coming to some conclusions about whether the organization followed its processes (results of audits). We can then decide what to correct and what to improve.:yes:

The forms make it look like lip service to me. I'd wager that if we asked your management what this review is all about they have some problems giving a good account! Yeah, I know, you'll all say otherwise, but think. If it wasn't for you, would they even hold a review.............:notme:

:2cents:

After you form the structure of your Management Review and get the information applicable to your company the above quote should be 95% of your continuing focus in my opinion.

I bore witness to a management review that culminated at the end with everyone actually saying they didn't know their "ISO" responsibilities and were not sure why they had gathered on that day. Thank goodness it was not my facility but, it did spark me into making this as a future goal to give "MEANING" to the management reviews that I conduct in the future.

If the question is limited to the Standard, ISO 9001:2000 , suggestions are adequate.

If the standard is the Technical Specification-ISO/TS 16949:2002, then, there are additional requirements specified in:

Sec: 5.6.1.1 - Quality Management System Performance
Sec.: 5.6.2.1-Review input - Supplemental

Specific topics include:

Cost of poor quality (review via Quality Objectives)
Actual and potential field failures and their impact

Short answer, one opinion? Yes you need an SOP for management review, whether it is required or not.

Sorry Gary that I am late with a response to your post.

I respectfully disagree with you.

There is no SOP (or whatever you want to call the document) required for Management Review. An organization can develop one if they want to.

Let's not read more into the Standard then what's actually there....

Stijloor.