I am in the Commercial Printing Industry. I am looking to propose revisions to our Quality Council regarding Nonconforming Product Documentation.
Our QMS is based on the principals and guidelines of ISO 9001:2000. WE ARE NOT REGISTERED UNDER THE STANDARD.We were registered under the 1994 version, and went through the transition to 2000.
Our QMS is strictly adhered to.
Can a NCR have a rating system based on the severity of the Nonconformance. i.e. CLASS 1 = VERY SERIOUS - COMPLETE REPRINT
CLASS 2= SERIOUS CLASS 3= MAJOR CLASS 4 = MINOR
We have many Customers that are ISO Registered, I was recently Audited and we did very well. NO MAJORS, NO MINORS.
ANY SUGGESTIONS?

I am in the Commercial Printing Industry. I am looking to propose revisions to our Quality Council regarding Nonconforming Product Documentation.
Our QMS is based on the principals and guidelines of ISO 9001:2000. WE ARE NOT REGISTERED UNDER THE STANDARD.We were registered under the 1994 version, and went through the transition to 2000.
Our QMS is strictly adhered to.
Can a NCR have a rating system based on the severity of the Nonconformance. i.e. CLASS 1 = VERY SERIOUS - COMPLETE REPRINT
CLASS 2= SERIOUS CLASS 3= MAJOR CLASS 4 = MINOR
We have many Customers that are ISO Registered, I was recently Audited and we did very well. NO MAJORS, NO MINORS.
ANY SUGGESTIONS?

Regardless of whether you're registered or not, you're free to use whatever classification system works for you. The problem with such systems tends to be at the boundaries between classes, where it's almost inevitable that subjectivity and judgment calls will come into play. My advice is to make the criteria as objective as possible, and then define whom it is that makes the call when a gray area is encountered.

THANK YOU !
Such calls go to the TOP of Chain of Command.

THANK YOU !
Such calls go to the TOP of Chain of Command.

That's fine, as long as everyone understands it. You also have to be a bit careful about pride of workmanship in some cases; if an operator who is responsible for the work believes that the work is substandard, it can be a bit demoralizing when a higher-up overrules him with a "business decision*."

*"Business decision" is managerspeak for "I know it's bad, but ship it anyway and we'll see what happens."