I have been appointed as Director of Internal Audit for a TELECOM Co.

I'm looking for help in whoch areas to concentrate on and any information that could help me in this posision.
Thank you

It's better to focus on service procedure.

You have asked a big question there, we could fill a book with answers, and there are many different opinion on how to go about this. Could you try and be more specific, in the meantime i will give you my take on the situation.

Build a team of internal trained auditors with the intention of auditing AGAINST YOUR PROCEDURES AND NOT AGAINST THE STANDARD.

Unless you have a paid ISO professional inside your organisation (which in my mind is not a necessity for anything but perhaps the largest organisations), outsource the auditing against the standard to an ISO professional.

Have a look around the other threads on this forum and you will see some of the arguements to support these statements.

Regards



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Andy B

Originally posted by khsafi@yahoo.com:

...could help me in this posision.I assume you mean POISON here.... http://www.16949.com/ubb/wink.gif

We are ISO certified and we concentrate on three areas: 4.1 Maangement Responsibility, 4.14 Corrective and Preventive Action, 4.17 Internal Auditing.

Jim