Hi, we are planning to do a dummy recall for the first time, as part of our risk management system. Can anyone share any advice or guideline on how to do it and how to evaluate its effectiveness?

Thanks

You have not identified your product range, however is it possible to create a partnership with your customers organization - maybe with their "risk management" team to test the effectiveness of both systems.

A recall could only work if your end user has a process capable of product tracing?

Is the dummy run aimed at reviewing all weak points in the system that must include the “end customer”?

Hi, we are planning to do a dummy recall for the first time, as part of our risk management system. Can anyone share any advice or guideline on how to do it and how to evaluate its effectiveness?

Thanks

I didn't have the luxury of a dry run. During the actual recall process I find that the biggest issues are:
- Where is the product
- How much product do they have or have left
- Who do we contact within the customers organization.

Our recall process is similar to the below and has worked for us very well.

Identify your product lot numbers and define how much product is affected.
Identify who has the recalled product and how much they have.
Identify who in the customers organization to contact.

Develop a letter stating a recall has been issued.
Develop a document explaining the defect and how to distinguish good product from suspect product and what to do with it or how to return it.
define how much suspect product they have.
Provide a post card type return postage paid mailer for them to sign and return stating they have received your contact and their status regarding suspect product.

Mail all of the above to your customers.

follow up on customers who haven't responded until you have established due diligence. During the return process maintain your statistics and you can verify effectiveness of your recall.
:)

I didn't have the luxury of a dry run. During the actual recall process I find that the biggest issues are:
- Where is the product
- How much product do they have or have left
- Who do we contact within the customers organization.

Our recall process is similar to the below and has worked for us very well.

Identify your product lot numbers and define how much product is affected.
Identify who has the recalled product and how much they have.
Identify who in the customers organization to contact.

Develop a letter stating a recall has been issued.
Develop a document explaining the defect and how to distinguish good product from suspect product and what to do with it or how to return it.
define how much suspect product they have.
Provide a post card type return postage paid mailer for them to sign and return stating they have received your contact and their status regarding suspect product.

Mail all of the above to your customers.

follow up on customers who haven't responded until you have established due diligence. During the return process maintain your statistics and you can verify effectiveness of your recall.
:)I would send the notice "return receipt" so you have proof of delivery.