can any one help me out that how to set the quality objectives

by
subbu

can any one help me out that how to set the quality objectives

by
subbu

Hello!

Exactly which quality objectives are you want to achieve? Are they objectives similar to this thread, or are they different?

What department and/or industry would these objectives be for?

can any one help me out that how to set the quality objectives

by
subbu

Hi brad,

Thanks for your immediate reply.. I would like to set quality objectives for Quality management system in medial devices industry..

Thanks
Subbu

The posts in this thread had been moved from: Measurable Quality Objectives of the Corporate Communication Department (http://elsmar.com/Forums/showthread.php?t=23483) as it is not relevant to the subject being discussed. It belongs the Medical devices forum.

Use your Quality Policy to establish and review your Quality Objectives.

Following advise from the "cove" I have prepared a simple Quality Policy and established our objectives - see attachments

Our QMS is approved to ISO9001, therefore clause 5.3 has been used when preparing these statements.

Hope this is helpful.

other then that the objective should be set to have SMARTWAY

S - specific
M - measurable
A - achievable
R - realistic
T - timeframe
W - worthwhile
A - assigned
Y - yield results

:bigwave:

other then that the objective should be set to have SMARTWAY

S - specific
M - measurable
A - achievable
R - realistic
T - timeframe
W - worthwhile
A - assigned
Y - yield results

:bigwave:

Not seen the above before - simple way to remember.

:thanx:

Hello form Michigan:

When we established our quality goals for ISO 13485 we used the SMARTWAY concept and picked 4 areas that we can get data from:

1) On-time delivery
2) Customer Complaints
3) Scrap rate (set a goal of <3%)
4) 85% Machine Utilization

We are able to get data from these areas and then hopefully use this data to improve.

I hope this helps.

John

Hi

Thanks for your reply. I found a Quality Objective in a Medical devices manufacturing (applicable standard ISO 13485:2003) company. Please see below

Quality Objectives
We will consistently fulfill the needs of our customers, our employees, our stockholders, and our community by:
• Our commitment to consistently deliver superior products to our customers through rigorous design & development process;
• Our commitment to establish and maintain an effective Quality System that allows us to deliver products at the highest level of customer satisfaction and to demonstrate compliance with applicable laws and regulations.
My Comment:

The above quality objective is specifically mentioning that highest level of customer satisfaction but ISO 13485 excludes ISO 9001 requirements related customer satisfaction. Please assist me regarding this subject, whether this aforesaid quality objective correct or not.

By
Subbu

When I audit, I often ask top management what their most important priorities are, what their biggest upcoming projects are etc.

Now and again these actually bear some resemblance to the quality policy and the quality objectives. ;)

Use your Quality Policy to establish and review your Quality Objectives.

Following advise from the "cove" I have prepared a simple Quality Policy and established our objectives - see attachments

Our QMS is approved to ISO9001, therefore clause 5.3 has been used when preparing these statements.

Hope this is helpful.

There are only three meaningful quality objectives:

Fully understand customer requirements.
Do not accept requirements that are not fully understood, and for which you are not prepared.
Minimize variation while satisfying them.Everything else is window-dressing.

I am not sure what level you are in at your organization but it helps if you know what top management wants. Ideally these are what your customer wants but this is not always the case. For example, usually our customers wanted lower pricing from us but top management was always looking to raise pricing.

If you have a business plan then their should be top level goals to achieve often related to increasing business, margins, etc. These are typical but can be backed up by lower level objectives such as how does a company increase business. Through acquisitions / mergers, lower pricing to take away the competion's business, better service, better product, etc.

Many of these are difficult to take to a lower level but something like better service could mean shorter deliveries. If I call a supplier and really need a product ASAP and one supplier says 2 weeks and another says 2 days guess who I will buy from. Even at a higher price typically. So this is better service. Now how do I contribute downstream to shorter deliveries. Many things contribute to delivery times but if you develop better methods to decrease productivity turnaround times often called run-time versus available times now you have a lower level objective that can be communicated with the floor level employees and top management. Everyone can see if their productivity is up and how it effects deliveries.

These are some thoughts so use them if they help but hopefully you can find what is truly important to your organization and make lower level objectives to contribute to the higher level ones.