Hello everyone, next month i.e. Nov I'll have an interview with foreign employers on customer service. Frankly, I'm badly in need of your suggestions about this interivew states. Thanks a lot.

Hello everyone, next month i.e. Nov I'll have an interview with foreign employers on customer service. Frankly, I'm badly in need of your suggestions about this interivew states. Thanks a lot.It would help us to help you if you post a specific question.

Hello everyone, next month i.e. Nov I'll have an interview with foreign employers on customer service. Frankly, I'm badly in need of your suggestions about this interview states. Thanks a lot.

Hello peacewong,

Would this interview pertain to a customer service-type position?
Is (are) this "foreign" employer(s) American?
Will this be a face-to-face interview?

Al Rosen, offered an excellent suggestion. In addition, provide us with some more specifics.

Look here (http://www.google.com/custom?hl=en&client=pub-1385417534940691&channel=6124086287&cof=FORID%3A1%3BGL%3A1%3BS%3Ahttp%3A%2F%2FElsmar.com%2FForums%2F%3BL%3Ahttp%3A%2F%2Felsmar.com%2Fpng%2Fheader-G-search.png%3BLH%3A50%3BLW%3A350%3BLBGC%3A000099%3BT%3A%230000ff%3BLC%3A%23000000%3BVLC%3A%23663399%3BDIV%3A%23336699%3B&domains=Elsmar.com&ie=ISO-8859-1&oe=ISO-8859-1&q=job+interviews&btnG=Search&sitesearch=Elsmar.com) for a start.

Stijloor.

Just be as honest as possible and don't "embelish". Not knowing the "foriegn" country I'd recommmed that you do a real quick culture check on how to be polite, greet, sit and maybe even body language no-no's that could create a negative atmostphere.

Good luck.

Hello peacewong,

Would this interview pertain to a customer service-type position?
Is (are) this "foreign" employer(s) American?
Will this be a face-to-face interview?

Al Rosen, offered an excellent suggestion. In addition, provide us with some more specifics.

Stijloor.

Yes, American. This is a face-to-face interview. This position's major role is providing the Fujixerox solution to customers. I have few of experience on this role. So I need you help.

Yes, American. This is a face-to-face interview. This position's major role is providing the Fujixerox solution to customers. I have few of experience on this role. So I need you help.

You could begin by learning as much as possible about the product/service offered by this company. I did a search and found this (http://www.google.com/search?hl=en&q=Fujixerox+solution+&btnG=Google+Search).

Learn about the company and its culture. Learn about interviewing with American managers. Look at the links already provided to you in this thread.

Stay in touch!

Stijloor.

1. Learn as much about the product and company as best you can. You can overcome huge language barriers by showing that you are prepared and concerned about them.

2. Find out what kind of attire will be expected. Be sure and dress the part.

3. Be yourself. You are who you are; the people interviewing with you should anticipate that and be flexible.

4. Some people are talkers; you may find you listening a little bit more. Some are listeners, and you may talk a little more.

5. I might stay away from any attempt at humor; even breaking the ice. Casual conversation about work and hobbies should be sufficient.

Remember that non-verbal communication has many cultural components to it. Saying, I wouldn't go overboard trying to read non-verbal cues. However, If they speak while making eye contact, try your best to return the gesture.

Mainly, be as prepared as you can about the business side of it.

In addition to what Brad has nicely summarized, let me focus on some "departmental stuff" -

1. Get to know the ISO requirements applicable for Cust. Service function.

2. ISO requirements viz. Mgmt review, Documentation etc.

3. Learn a bit on Contract Review, how to amend Cont Reviews

4. Customer Satisfaction surveys, Cust Loyalty tools

All the Best :agree1:

I think you don't need to be overly cautious - after all, they want somebody to serve their 'Customers' and not them.

As mentioned, just be as honest as possible and don't "embellish". Be polite, greet, sit and watch out for body language no-no's that could create a negative image.

The position you are after is what we termed as technical support/sales and the key requirement is product knowledge. Therefore reading up as much as you can in this aspect will be very helpful.

Reading up and knowing more about your potential employer is an indication of your interest in that position.