I have been issued a corrective action from a fairly new customer and on their CAR form under the verification section there are two fields to complete; effectiveness and results. Aren’t they the same thing?

Can I just say, I hate homebrewed forms that are either poorly written or overly complex/disorganized to the point that you feel like you're doing a crossword puzzle in another language. That being said...

Yes, results would fall under the same category as effectiveness in my book.

More than likely they are just looking for quantifiable terms in the results section, i.e., achieved Cpk of 1.67 after implementing ___________; decreased defects to 10 PPM after changing _______________, etc.

The effectiveness section is simply where you monitor containment activities and note your findings until permanent CA is verified as being effective.

Hope that helps.

I have been issued a corrective action from a fairly new customer and on their CAR form under the verification section there are two fields to complete; effectiveness and results. Aren’t they the same thing?

Don't guess--ask the customer!!

Thanks for the input. I thought the same way fabricator did ad I also dislike all the home grown CAR forms. Why do people have to make something simple so difficult.

Thanks for the input. I thought the same way fabricator did ad I also dislike all the home grown CAR forms. Why do people have to make something simple so difficult.

Deming said that in the US, managers get paid to make things worse.