We are currently using a scorecard system based on yield for quality amount received vs amount of rejects and deliveries amount received vs late. I would like to add something related to vendor corrective action response time and closure..........Any ideas?

You could consider:

Open C/A (indication of sense of urgency to get it fixed, beware of closing C/A just to close and not looking at effectiveness of C/A)

Aging of C/A (30days, 90days or whatever suits you)

Initial response on-time (say 24 hours)

Effective containment (measure occurrences of escape/spills after containment was initiated)

Repeat Issues (indication of effective C/A)

Would you agree that I should base a related percentage to each category adding up to say 100% ?

Open C/A (indication of sense of urgency to get it fixed, beware of closing C/A just to close and not looking at effectiveness of C/A)15%

Aging of C/A (30days, 90days or whatever suits you)15%

Initial response on-time (say 24 hours)20%

Effective containment (measure occurrences of escape/spills after containment was initiated)25%

Repeat Issues (indication of effective C/A)25%

Would you agree that I should base a related percentage to each category adding up to say 100% ?

Open C/A (indication of sense of urgency to get it fixed, beware of closing C/A just to close and not looking at effectiveness of C/A)15%

Aging of C/A (30days, 90days or whatever suits you)15%

Initial response on-time (say 24 hours)20%

Effective containment (measure occurrences of escape/spills after containment was initiated)25%

Repeat Issues (indication of effective C/A)25%

I think there's too much subjectivity and haziness involved in some or all of these for them to be useful yardsticks. How do you measure sense of urgency? You're suggesting applying 25% weight to effective containment, but there will be some instances where there will be practically no chance of escapes, and others where there might be multiple opportunities.

In most instances, there are relatively few problem suppliers, and their problems will extend beyond how they handle CA. For your suppliers that generally perform well but have occasional issues, it doesn't help much to throw numbers at them. There's not much point in creating scorecards and making a lot of tick marks in order to find out what you already know.