Hello, guys! I just need to have some help on performance indicators for Supplier Quality Management Department, Does anybody has experience for semiconductor device company? if you can give some suggestion I would be blessed.

What is the vision and mission for the SCM function in your organization?

Hello, guys! I just need to have some help on performance indicators for Supplier Quality Management Department, Does anybody has experience for semiconductor device company? if you can give some suggestion I would be blessed.

Welcome to the Cove !!

Do you have the "usual" ones ?

Punctuality on Delivery Times?
Quality upon delivery ?

Hello, guys! I just need to have some help on performance indicators for Supplier Quality Management Department, Does anybody has experience for semiconductor device company? if you can give some suggestion I would be blessed.

Hello fischer,

Welcome to The Cove! :bigwave: :bigwave:

Performance indicators are based on the needs and expectations of your internal and external customers. The organization (your internal customer) expects quality products, reasonably priced, delivered on time.

Begin by making a list of who your internal and external customers are. Then list their expectations expressed in objective, unambiguous, measurable terms. Do likewise for your external customers. If, for example "on-time delivery" is one of the expectations, describe in clear terms what "on time delivery" means, You may need to develop an operational definition of "on time." Is one day late still OK? Are early shipments allowed? Operational definitions of needs and expectations allow you to measure performance with the same yard stick (or meter stick).

Upon completion of the determination of the requirements, select a method to measure and monitor the performance of your department. All stake holders need to agree on the method, data to be collected, how to record the data, and how to analyze and report.

There are some real good examples here in The Cove. But remember, all performance measurement systems are based on what your customers expect from you.

Hope this helps.

Stijloor.

What is the vision and mission for the SCM function in your organization?

Generally, SCM ,in our organization,Focus on three section, 1>>NPI(New product phase in ): Work with new product development team and suppliers on part by part to make sure all requirements are met prior to ramp-up for volume production.2>> Supplier Quality performance management,In this section, we need to work with our manufacture (locate at different contry, china, USA and German ) to consolidate the Asia supplier performance data(DPPM,OTD,Ect.)

Welcome to the Cove !!

Do you have the "usual" ones ?

Punctuality on Delivery Times?
Quality upon delivery ?

Hello Tedschmitt:

Glad to be one of you

We have the usual ones ,I am trying to think the possiblity to transfere these usual ones to the cost. do you think it is possible or necessary.

Hello Stijloor

Tthanks for your help :agree1:.

As you know,sometimes, the top management is more care about the dollars and do you think it is necessary for SCM to develop Cost as a dirrect performance indicator.

Regards

Fischer

Hello, guys! I just need to have some help on performance indicators for Supplier Quality Management Department, Does anybody has experience for semiconductor device company? if you can give some suggestion I would be blessed.

It's not clear whether you're looking for indicators for your internal supplier quality function or for supplier performance. Are you trying to measure how well your supplier quality people are doing, or how your suppliers are performing (or some combination of the two)?

Hello Tedschmitt:

Glad to be one of you

We have the usual ones ,I am trying to think the possiblity to transfere these usual ones to the cost. do you think it is possible or necessary.

Yes it is possible and while NOT necessary, it´s very positive as all businesses today are run based on $$$.

Try linking your supplier performance (delivery times and or quality of material supplied) to actually delivering your product to the customer (not sure what your product is). Ex : You manufacture Parts A and B and your supplier sends you part C... all you have to do is mount parts A, B and C and send it to your customer...BUT, if you supplier sends you part C late or defective, you cannot assemble your product and you client does not receive his order on time... this will generate lack of revenue and customer dissatisfaction... you now have two more indicators related to supplier performance right there...

Hope this helps... it´s Monday early morning... head not quite clear yet... :notme:

It's not clear whether you're looking for indicators for your internal supplier quality function or for supplier performance. Are you trying to measure how well your supplier quality people are doing, or how your suppliers are performing (or some combination of the two)?

Hello Jim:

Actually , I have been looking for indicators for supplier performance. after read your response, I realize it is quite important to combine of the two. Do you have any idea or advice on that. Really apprciate your advice.

:thanx:

Fischer

In general the indicators should be measures of performance of processes that you want to maintain control of or improve. So what are the objectives of the processes and how can you measure them?

In general the indicators should be measures of performance of processes that you want to maintain control of or improve. So what are the objectives of the processes and how can you measure them?

Exactly. If you create a department that's supposed to deal with supplier performance, there must have been (A) a reason for doing it and (B) expectations for what is supposed to be accomplished. While it's relatively simple to gauge supplier performance, assessing the performance of SQEs is more dicey. You need to be sure that objectives are clear and reasonable and that people aren't getting blamed for things they can't control.