For no professional consumer, the organization shall not translate the consumer’ s requirements into the product requirements directly. So the organization or customer service department must identify and determine customer’s needs, then translate it in to product requirements,the final,meet customer's requirements.

I have this experience: one day, I went to computer town, I said I want to buy a computer to the first sale. She repeated: “ how much do you intend to spend for a computer.” Then I asked three the sales with the same question. But the fifth sale’s answer was different from the above. She asked me: “ what will you do by a computer? “ “I only need handle documentation.” I said. She told me that I only need to take 1000 RMB to buy a general computer. When I heard this I was very happy, because I intended to take 3000 RMB to buy it. The later, this beautiful sale asked me: “ what else do you want do with the computer in the future.” I repeated: “ I want to study PHOTOSHOP and to see video”. The final, I was glad to spend 1500RMB to buy a good computer. Today, I think this is a good and practical computer yet, and I show satisfactory smile when I see it.

Hi, everybody
Why is the fifth sale successful?
Who will be successful when the other sales has the same ability to ask the question as the fifth sale?

Do you have some ideas to the above statements? I look forward to seeing your posts. Thanks!:D:)