pgrine
19th December 2007, 12:44 PM
do anyone know if you can use ISO for telemarketers? I have a client that wants to implement ISO (or something similar).
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View Full Version : Telemarketing - ISO 9001 Implementation Stijloor 19th December 2007, 12:47 PM do anyone know if you can use ISO for telemarketers? I have a client that wants to implement ISO (or something similar). Hello pgrine, The ISO 9001:2000 standard can be used for all types and sizes of organizations regardless product and/or service provided. Even telemarketers.....:D Stijloor. Sidney Vianna 19th December 2007, 01:20 PM Hello pgrine, The ISO 9001:2000 standard can be used for all types and sizes of organizations regardless product and/or service provided. Even telemarketers.....:D Stijloor.Are you sure? :tg: I believe most people would like telemarketing organizations to fail.....:sarcasm: The best model for telemarketing organizations is Six Sigma. Nobody should be allowed to touch the phone, calling the prey victims people before they are certified as a Black Belt. By at least 3 different outfits.http://elsmar.com/gif/sarcasm_smilie.gif Stijloor 19th December 2007, 06:58 PM Are you sure? :tg: I believe most people would like telemarketing organizations to fail.....:sarcasm: The best model for telemarketing organizations is Six Sigma. Nobody should be allowed to touch the phone, calling the prey victims people before they are certified as a Black Belt. By at least 3 different outfits.http://dvcreators.net/discuss/images/smilies/sarcasm.gif Sidney, I wonder if there are actually ISO 9001 registered telemarketers....:) Do you know? This raises some questions such as: How would "competency" be defined? Ability to comply with the "Do Not Call List?" I've got some more but....:nope: Stijloor. pgrine 21st December 2007, 04:13 PM thanks for the help! I did some digging and found that ISO can deal with services and some telemarketers in my area (toronto) are actually ISO certified. Without actually approaching them, any suggestions on registrars? I have been given a huge task and don't know where to begin. Stijloor 21st December 2007, 04:20 PM I have been given a huge task and don't know where to begin. Begin reading the posts in this thread (http://elsmar.com/Forums/showthread.php?t=25093). Yes, it is about a small manufacturing company but all principles and concepts apply to a service company such as telemarketers as well. Stijloor. Marc 21st December 2007, 05:12 PM Split from the ISO 9001 - Snake Oil? A discussion of the validity/value of ISO 9001 (http://elsmar.com/Forums/showthread.php?t=4229&page=4) thread its own thread. Stijloor 21st December 2007, 05:24 PM Split from the ISO 9001 - Snake Oil? A discussion of the validity/value of ISO 9001 (http://elsmar.com/Forums/showthread.php?t=4229&page=4) thread its own thread. Thank you Marc! Makes more sense. :) Stijloor. harry 21st December 2007, 08:35 PM do anyone know if you can use ISO for telemarketers? I have a client that wants to implement ISO (or something similar). Are you referring to call centers? We had some discussion on call centers in the Service industry specific topics (http://elsmar.com/Forums/forumdisplay.php?f=113). Have a look at: Seeking Help: ISO 9001:2000 - Call Center - Service Industry (http://elsmar.com/Forums/showthread.php?t=9144) |
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